Amber Blocker
Orange City,FL
Summary
Dynamic Operations Manager with a proven track record at IKS Health, enhancing operational efficiency and customer retention through expert process improvement and team leadership. Excelled in cultivating client relationships and driving performance metrics, showcasing unparalleled organizational management and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Operations Manager
IKS Health, FKA AQuity Solutions
05.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Implementation Manager
Aquity Solutions, FKA M*Modal
02.2019 - 05.2022
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
- Documented processes to streamline setup, customization and maintenance.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified device and connectivity issues, performing troubleshooting techniques for remediation.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Arts -
Seminole State College
Sanford, FL05.2022
Skills
- Organizational Management
- Process Improvement
- Customer Retention
- Workflow Optimization
- Performance reporting
- Customer Service
- Staff Management
- Operational Efficiency
- Process improvement strategies
- Schedule oversight
- Team Leadership
- Cross-Functional Collaboration
- Employee Motivation
- Assignment Delegation
- Customer Relationship Management
- Operations Management
- Conflict Mediation
- Unsurpassed work ethic
- Employee relations and conflict resolution
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
IKS Health, FKA AQuity Solutions
05.2022 - Current
Implementation Manager
Aquity Solutions, FKA M*Modal
02.2019 - 05.2022
Associate of Arts -
Seminole State College
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