Amber Bogar
Denver,CO
Summary
A well rounded and efficient Administrative Assistant with 4 years’ experience as Customer Service Support. Seeking an opportunity to provide support, flexibility and dependability to a strong team of like minded individuals who want to serve in a larger aspect.
Very detailed and team oriented, able to work at a fast pace environment with limited supervision.
Strengths: Dependable, Great communicator, Moral integrity, and flexibility to accomplish the goals of the team.
Ready to start a career that will allow me to continue my education, and become a leading figure and role model in my community.
Overview
5
5
years of professional experience
Work History
Department Administrative Support
AMC - Transplant Department
03.2022 - Current
- Point of contact for all of the post and pre - transplanted patients
- Providing general information, resources, and assistance to patients, staff, and outside clinical/ non-clinical members
- This included Attending Events, and working closely with Physicians to personalize each patient experience
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed scheduling of all the patients for the Kidney Post Transplant Department
- Everyday we work hard to make every moment of each day Extraordinary.
Administrative Assistant
UCH Anschutz Campus - Labor Pool
09.2021 - 12.2021
- Administrated and Coordinated all meetings and projects for Labor Poole Command Center HQ.
- Fast Paced Office environment in charge of all the processing and assigning out for all AMC UCHEALTH Employees looking to help support the hospital during our high volume pandemic response wave
- Working independently with other members of the Labor Pool to properly get staff members assigned out to the areas of the Hospital that were struggling the most during this surge.
- We achieved the goal of deploying over 1,700 Employees, 12,000 Shifts, and 30,000 hours of support to both clinical and non-clinical areas
- Answering phones, routing calls, and assisting other clinical departments in their help of assigning out staff.
- Used Microsoft Excel, Docs, and Teams to coordinate the most effective way of bringing out the best results for our operations.
Patient Visitor Liaison-Guest Services
UCH Anschutz Campus
09.2020 - 09.2021
- Fast Paced Patient Facing Role
- Provided directions, instructions, and information based on all the Hospital guest needs
- Screened patients and visitors, verified appointment needs to visitation and guest policies
- We stood as a team, as the face for our guest during their stay at the hospital
- We used our critical thinking, and judgment skills to ensure that the safety of our guest and faculty were taken seriously, and that everyone were practicing the proper protective protocols during these trying times
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Used the Proper Protective Equipment during the Pandemic Surg and made sure that all policies and procedures were followed in lieu of our mission.
Client Service Representative
Invesco /Oppenheimer Mutual Funds - 12/19 Transferred - 05/20 Janus Henderson Investors
12.2019 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, providing punctual, polite, and exemplar service to many investors and their affiliates
- Answered general questions and concerns assisted with the processing of redemptions payments/ loans etc
- Working independently and as a group to decide on better ways to improve our service and our clients' experience
- Communicated with clients regarding account services, statements, and balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Patient Intake Coordinator
Fresenius Kidney Care
03.2019 - 10.2019
- Answered phones, and assisted patients, clinics, and other health professionals' offices with general questions or concerns in a resolute and timely manner
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- We assisted patients as well as the many Fresenius Kidney Clinic locations in the referral appointment setting process
- We took pride in being the first face of contact for our many clients and patients, and worked hard towards being leading individuals in the Healthcare Industry.
Education
Certification of Completion -
Independence University
01.2018
Diploma -
George Washington High-school
05.2016
Skills
- Cash/credit collecting
- Cleaning and maintains clean work area
- Answering phones and providing support to customers
- Restocking and stocking inventory
- Greet customers and thank after visit
- Self Learner
- Independent
- Active Listening,
- Constructive Feedback
- Team Collaboration
- Attention to Detail
- Microsoft Office Proficiency
- Data Entry
- Administrative Support
Extracurricular Activities
RMCAD (Rocky Mountain School for Art & Design) Certificate of Completion - Rapid Visualization & Prototyping INDEPENDENCE UNIVERSITY: Certification of Completion S.O.A.R(Student Online Academic Refinement) Course Completion INDEPENDENCE UNIVERSITY: Certification of Completion S.O.A.R(Student Online Academic Refinement) Course of Completion
References
- Connie Hamel, (720)220.2581
- Rebecca Bader, (636)236.5600
- Brazilia Vela, (303)242.0715
- Cassandra Pender, (320)232.9396
- Debra Levy, (720)301.0209
About Me!
I love keeping up with my small hobbies, I am a huge DIY Girl, who also has a fun side!
Going outdoors whether with friends or just taking a walk really helps me reset!
Timeline
Department Administrative Support
AMC - Transplant Department
03.2022 - Current
Administrative Assistant
UCH Anschutz Campus - Labor Pool
09.2021 - 12.2021
Patient Visitor Liaison-Guest Services
UCH Anschutz Campus
09.2020 - 09.2021
Client Service Representative
Invesco /Oppenheimer Mutual Funds - 12/19 Transferred - 05/20 Janus Henderson Investors
12.2019 - 05.2020
Patient Intake Coordinator
Fresenius Kidney Care
03.2019 - 10.2019
Certification of Completion -
Independence University
Diploma -
George Washington High-school