Amber Boger
Raleigh,NC
Summary
Accomplished and respected title insurance Underwriter and Manager exceling in customer service and enhancing client relations. I consistently demonstrate problem-solving skills, contributing to streamlined operations.
Working with HOA property management on yearly budgets, community rules, and architectural guidelines, as a member of my community's HOA Executive Board, has broadened and strengthened my career-acquired skills.
Overview
32
32
years of professional experience
Work History
Title Insurance Underwriter / Agency Manager
Kensington Vanguard National Land Services
03.2002 - Current
- Review attorney-prepared title abstracts and opinions, land surveys, zoning reports, site plans, tax records, Deeds, Deeds of Trust, Easements, and other land record documents.
- Issue accurate title insurance commitments and policies based on the risk assessment of the above findings.
- Manage residential and commercial underwriters while providing underwriting, customer service, and software guidance.
- Answer phone calls from attorneys, lenders, paralegals, and residential homeowners, to answer title-related questions, or connect the customer to the appropriate industry professional.
- Maintain shared files for underwriting bulletins, office procedures, software updates, corporate communications, and carrier information.
- Work closely with attorneys, lenders, and escrow officers to coordinate real estate closings.
- Compile comprehensive reports for the business development department based on data collected from the software's basic reporting feature.
- Attend monthly real property meetings for continuing industry education and to foster ongoing business partnerships with attorneys, lenders, and other title insurance professionals.
- Maintain up-to-date knowledge of title insurance industry changes through continuous professional development opportunities such as conferences and webinars.
- Receive title insurance premium checks and wires then make accounting entries in each file, including confirming and correcting carrier remittance amounts. Facilitate daily check deposits via mobile deposit scanner.
- Coordinate office relocations and software updates with the corporate IT department.
- Review budgets and maintain spending limits for my agency.
Title Insurance Underwriter
Commonwealth Land Title of North Carolina
08.1992 - 02.2002
- Managed a high volume of residential files, consistently meeting deadlines while maintaining attention to detail and accuracy in work product.
- Learned all aspects of the industry, including taking land title courses and being licensed, while working part-time as a file clerk.
- Quoted title insurance premiums over the phone.
- Searched for phoned-in prior title policies using DOS-based coaster program and microfiche while continuing to engage the customer on the phone.
- Took over the commercial underwriting files with no direct commercial training.
- Performed nightly software backups as well as monthly carrier reporting.
Education
Associate of Applied Science - Business Administration
Forsyth Technical Community College
Winston-Salem, NCHigh School Diploma -
Davie County High School
Mocksville, NCSkills
- Customer service and relationship building
- Problem-solving
- Attention to detail
- Reliability
- Effective communication
- Analyzing data and risk assessment
- Critical thinking
- Organizational skills
- Teamwork and collaboration
Timeline
Title Insurance Underwriter / Agency Manager
Kensington Vanguard National Land Services
03.2002 - Current
Title Insurance Underwriter
Commonwealth Land Title of North Carolina
08.1992 - 02.2002
Associate of Applied Science - Business Administration
Forsyth Technical Community College
High School Diploma -
Davie County High School
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