Amber Freeborg
Kyle,TX
Summary
Dynamic CSR Manager with extensive experience at I-PEX USA, LLC, excelling in team leadership and performance management. Proven track record in process improvement and conflict resolution, driving employee engagement and enhancing customer satisfaction. Skilled in data analysis and administrative management, consistently achieving operational goals and fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
CSR Manager
I-PEX USA, LLC.
Austin, TX
01.2022 - 04.2024
- Provided unlimited availability for my employees for any questions or assistance needed
- Handled all management questions and issues that may have arose from customers
- Processed paperwork in assistance with upper management regarding audit and accounts payable
- Ensured proper coverage is always available when anyone might be out of office
- Approved and confirmed PTO requests
- Reviewed work and proper completion of items
- Lead CSR meetings monthly with team and overseas management
- Scheduled and reviewed my employees performance reviews
- Provided ideas and examples of change for the better within the CSR department for upper management approval
Customer Service Representative
I-PEX USA, LLC
Austin, Texas
11.2017 - 12.2022
- Assisting sales managers with quotes, pricing, shipments, processing purchase orders.
- Submit new accounts, answer any questions regarding our parts.
- Advised customers about what our parts can do and how they can help improve their projects.
- Assisting management with extra tasks
- Knowledge in using Quickbooks and SAP systems
Front Desk Receptionist
Waterleaf Spa at Skamania Lodge
Stevenson, Washington
08.2016 - 03.2017
- Answered phone calls and responded via email to customers promptly and in a professional manner
- Scheduled all spa appointments on Spasoft
- Cleaned fitness room, locker rooms, pool area, massage back area, lobby and front desk
- Informed clients of spa products and benefits
- Performed opening and closing procedures
Call Center Representative
Mood Media
Austin, TX
02.2014 - 04.2016
- Answered phone calls and emails in regards to client's questions
- Provided feedback when customers requested.
- Updated license requirements.
- Reached out to customers to troubleshoot any issues with their device
- Escalated to tier 2 or processed to a tech if basic troubleshooting failed
- Emailed to follow up with customers and ensure all issues are resolved
Bank Teller
Northstar Bank of Texas
Austin, Texas
02.2013 - 01.2014
- Recorded all transactions promptly, accurately and in compliance with bank procedures.
- Answered questions in person or on telephone; referring to other bank services.
- Explained, advised on and promoted bank products and services to customers.
- Identified customers, validated and cashed checks.
- Balanced register after completed shift
- Assisted co workers with any additional help needed
Bank Teller
American Bank of Texas
Austin, Texas
08.2011 - 01.2013
- Performed Teller Transactions such as deposits, withdrawals, wire transfers, cashier checks, money orders, gift cards, traveler's cheques, and cash advance.
- Completed weekly and monthly audits of gift cards, and travelers cheques.
- Dealt with shipments and ordering of inventory in and out.
Cashier/Line Service
Chipotle
Austin, Texas
05.2009 - 07.2011
- Assisted customers with food products daily.
- Practiced the nature of food with Integrity.
- Performed great team ethics and maintained a clean store.
- Participated in cash handling, along with obtaining a TABC license for serving alcohol.
Education
High School Diploma -
Dripping Springs High School
Dripping Springs, TX05-2008
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Customer service
- Team leadership
- Performance management
- Project management
- Process improvement
- Employee training
- Conflict resolution
- Data analysis
- Time management
- Communication skills
- Problem solving
- Technical support
- Customer escalations
- Inventory management
- Problem-solving aptitude
- Administrative management
- Coordinate schedules
- Goal attainment
- Work prioritization
- Problem-solving
- Train employees
- Inventory control
- Call monitoring
- Teamwork
- Handling complaints
- Leading team meetings
- Employee scheduling
- Teamwork and collaboration
- Financial reporting
Custom
- Swift learner, highly adaptable to unexpected situations.
- Strong work ethic and superior interpersonal, customer service and communication skills.
- Excellent time management skills that allow for the multitasking of all responsibilities.
- Possess excellent verbal, written and typing skills, friendly and personable.
Add profile section
Timeline
CSR Manager
I-PEX USA, LLC.
01.2022 - 04.2024
Customer Service Representative
I-PEX USA, LLC
11.2017 - 12.2022
Front Desk Receptionist
Waterleaf Spa at Skamania Lodge
08.2016 - 03.2017
Call Center Representative
Mood Media
02.2014 - 04.2016
Bank Teller
Northstar Bank of Texas
02.2013 - 01.2014
Bank Teller
American Bank of Texas
08.2011 - 01.2013
Cashier/Line Service
Chipotle
05.2009 - 07.2011
High School Diploma -
Dripping Springs High School
Some College (No Degree) -
Austin Community College
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