Amber Bolick-Helms
Marshville,NC
Summary
Proven multitasker and communicator, I enhanced patient care and efficiency at American Health Associates Inc. by mastering venipuncture and specimen collection, leading to timely diagnostic results. My adept management and organizational skills fostered a high-quality, compassionate environment, significantly improving patient satisfaction and operational workflows.
Overview
24
24
years of professional experience
Work History
Mobile Phlebotomist
American Health Associates Inc.
07.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
Manager
Timpone Stables
04.2020 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Administrative Assistant, Medical Assistant, Phleb
Browns Women’s Care
09.2010 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Radiology Technician Assistant
Novant Health, Inc
10.2006 - 07.2013
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care during diagnostic imaging procedures.
- Safeguarded confidential patient information by diligently following HIPAA regulations in record keeping practices.
- Provided excellent customer service at all times to both internal colleagues and external clients such as referring physicians or insurance providers.
- Maintained a clean and organized work environment by performing daily cleaning tasks and adhering to infection control guidelines.
- Maintained a safe environment for patients and staff by adhering to strict radiation safety guidelines and protocols.
- Educated patients on post-procedure care instructions, fostering better understanding of follow-up steps and expectations.
- Reduced patient wait times by effectively managing appointment schedules and accommodating emergency cases when necessary.
- Improved patient throughput by assisting with positioning patients accurately and securely for imaging studies.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in radiology technology.
- Assisted in performing various diagnostic tests such as MRI, CT scans, ultrasound examinations, contributing to accurate diagnoses and treatment plans.
- Contributed to the continuous improvement of facility workflows by participating in team meetings and offering constructive feedback based on direct experience.
- Facilitated seamless communication between radiology staff members through timely updates on exam status, findings, or anticipated delays.
- Streamlined the workflow for radiologists, efficiently preparing examination rooms and equipment for daily use.
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
- Ensured quality control of radiographic images, promptly reporting any issues to the supervising radiologist for immediate resolution.
- Demonstrated adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Assisted in training new Radiology Technician Assistants on departmental processes and best practices, promoting consistency in service delivery across the team.
- Performed radiographic imaging procedures according to established protocols.
- Evaluated images for technical quality and accuracy.
- Prepared and positioned patients for imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Assisted radiologist in performing special imaging procedures.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
Chiropractic Assistant
Preferred Chiropractic & Wellness
06.2008 - 09.2010
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Software and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
Radiology Technician Assistant
Charlotte Radiology PA
01.2001 - 11.2003
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care during diagnostic imaging procedures.
- Safeguarded confidential patient information by diligently following HIPAA regulations in record keeping practices.
- Provided excellent customer service at all times to both internal colleagues and external clients such as referring physicians or insurance providers.
- Educated patients on post-procedure care instructions, fostering better understanding of follow-up steps and expectations.
- Improved patient throughput by assisting with positioning patients accurately and securely for imaging studies.
- Assisted in performing various diagnostic tests such as MRI, CT scans, ultrasound examinations, contributing to accurate diagnoses and treatment plans.
- Facilitated seamless communication between radiology staff members through timely updates on exam status, findings, or anticipated delays.
- Streamlined the workflow for radiologists, efficiently preparing examination rooms and equipment for daily use.
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
- Ensured quality control of radiographic images, promptly reporting any issues to the supervising radiologist for immediate resolution.
- Demonstrated adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Assisted in training new Radiology Technician Assistants on departmental processes and best practices, promoting consistency in service delivery across the team.
- Expedited report generation for radiologists by inputting relevant patient data into electronic medical records systems accurately and efficiently.
- Performed radiographic imaging procedures according to established protocols.
- Evaluated images for technical quality and accuracy.
- Prepared and positioned patients for imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Assisted radiologist in performing special imaging procedures.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Education
EKG Telemetry - Cardiology
Novant Health
Charlotte, NCPhlebotomy - Phlebotomy
Novant Health
Charlotte, NCRadiology Technician Assistant - Radiology
Carolina’s Healthcare
Charlotte, NCCertified Nursing Assistant - Nursing
Union County Career Center
Monroe, NCHigh School Diploma -
Sun Valley High School
Indian Trail, NC12.2000
Skills
- Multitasking efficiency
- Time management
- Venipuncture
- Blood collection techniques
- Sample and specimen collection
- Specimen labeling procedures
- Maintaining confidentiality
- Organization and planning
- Data entry
- Venipuncture expertise
- Medical terminology
- Electronic health records navigation
- Pediatric phlebotomy
- Recording data
- Geriatric phlebotomy
- Diagnostic testing
- Medical records maintenance
- Problem-solving capacity
- Medical records review
- Sanitation and sterilization
- Communication proficiency
- Patient identification
- Order of draw proficiency
- Therapeutic phlebotomy
- Anatomy and physiology
- Patient care
- Patient support
- Staff management
- Emergency response training
- Medical records management
- Medical office administration
- EMR recordkeeping
Timeline
Mobile Phlebotomist
American Health Associates Inc.
07.2023 - Current
Manager
Timpone Stables
04.2020 - 02.2023
Administrative Assistant, Medical Assistant, Phleb
Browns Women’s Care
09.2010 - 08.2016
Chiropractic Assistant
Preferred Chiropractic & Wellness
06.2008 - 09.2010
Radiology Technician Assistant
Novant Health, Inc
10.2006 - 07.2013
Radiology Technician Assistant
Charlotte Radiology PA
01.2001 - 11.2003
EKG Telemetry - Cardiology
Novant Health
Phlebotomy - Phlebotomy
Novant Health
Radiology Technician Assistant - Radiology
Carolina’s Healthcare
Certified Nursing Assistant - Nursing
Union County Career Center
High School Diploma -
Sun Valley High School
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