Amber Bolling
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Overall goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
JOEY Restaurant Group
10.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Rep
WRKG
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Data Clerk
Crossfire Consulting Corporation
03.2022 - 07.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
Sales Associate/ Customer Service Representative
Total Wine & More
11.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Office Manager
Amahle Bar and Lounge
08.2021 - 11.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Sales Associate
Target
11.2019 - 08.2021
- Mainly works as a style consultant
- This job entails putting together outfits for customers and using our handheld“zebras” or mini computers to help them find a specific item in our store or at any of our other locations.
Lead Customer Service Representative
Jcpenney's
06.2017 - 07.2019
- Folding Clothes and Assisting Customers
- Cross-trained and backed up other customer service leads.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Finance
Illinois State University
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12.2023
Skills
- Data Visualization and Presentations
- Attention to Detail
- Highly Analytical Thinking
- Adaptable/Flexible
- Goal-Driven
- Internet/Computer Savvy
- Technical Proficiency
- Managing Multiple Priorities
- Statistical Data Gathering
- Product and Service Knowledge
- Operational Excellence
- Data Analysis
Certification
- Data Analytics, Google - 12/22
- Data Analysis with R Programming, Google - 12/22
- Share Data Through the Art of Visualization, Google - 12/22
Timeline
Server
JOEY Restaurant Group
10.2022 - Current
Data Clerk
Crossfire Consulting Corporation
03.2022 - 07.2022
Customer Service Rep
WRKG
01.2022 - Current
Sales Associate/ Customer Service Representative
Total Wine & More
11.2021 - 01.2022
Office Manager
Amahle Bar and Lounge
08.2021 - 11.2021
Sales Associate
Target
11.2019 - 08.2021
Lead Customer Service Representative
Jcpenney's
06.2017 - 07.2019
Finance
Illinois State University
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Similar Profiles
Tommy LamontTommy Lamont
Bartender at JOEY Restaurant GroupBartender at JOEY Restaurant Group
Jessica BletaJessica Bleta
Guest Service Team Member at JOEY Restaurant GroupGuest Service Team Member at JOEY Restaurant Group
Jesse DeHartJesse DeHart
Shift Manager/Server at JOEY Restaurant GroupShift Manager/Server at JOEY Restaurant Group
Brandon AlobwedeBrandon Alobwede
Host/Manager at JOEY Restaurant GroupHost/Manager at JOEY Restaurant Group
Daniel S. PoolerDaniel S. Pooler
Server at Various RestaurantsServer at Various Restaurants