Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amber Bolling

Norton,VA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Also organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very likable and easy person to work with.

Overview

22
22
years of professional experience

Work History

Sales Associate

Grand Home Furnishings
04.2005 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Store Manager

Shannon’s Restaurant
04.2001 - 04.2005
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cultivated professional working relationships with peers and supervisors.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.

Education

No Degree - Real Estate

Mountain Empire Community College
Big Stone Gap, VA

High School Diploma -

Harlan County High School
Baxter, KY
05.1997

Skills

  • Adapt to Diverse Groups
  • Cash Handling Accuracy
  • Verbal Communication
  • Cash Register Operation
  • Multitasking Strengths
  • Sales Trends
  • Social Perceptiveness
  • Sales Expertise
  • Excellent People Skills
  • Sales Training
  • Money Handling
  • Customer Service

Accomplishments

  • Achieved President's Club on multiple occasions by selling 650,000 or more a year.
  • Achieved Million Dollar Club by selling 1 million or more a year.
  • Created annual event that provides local less fortunate children with numerous Christmas gifts.
  • Worked events with sisters from Eastern Star to raise money to help with local charities.
  • Coordinated event to raise awareness and funding for MDA research.

Timeline

Sales Associate

Grand Home Furnishings
04.2005 - Current

Store Manager

Shannon’s Restaurant
04.2001 - 04.2005

No Degree - Real Estate

Mountain Empire Community College

High School Diploma -

Harlan County High School

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Amber Bolling