AMBER BOLLOM
Magnolia,TX
Summary
Results-oriented loan officer who is knowledgeable about wide range of loan products. Professionally works with customers to meet individual needs and maximize financing options. Analytical problem-solver tenacious in pursuing sales opportunities. Dedicated to helping obtain the dream of homeownership.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Officer
Lennar Mortgage
Houston, TX
04.2016 - 10.2023
- Educated customers on various aspects of mortgage financing options available.
- Located and suggested loan packages that met client needs and priorities.
- Informed customers of application deadlines, approvals and denials.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Submitted applications to credit analysts within the Homebuyers Solutions Group.
- Identified lending risks and implemented strategies to avoid loan defaults.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
Region II Admin.
Universal American Mortgage Company
Houston, TX
06.2014 - 04.2016
- Handled incoming calls and directed callers to appropriate department or employee.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Scheduled appointments, meetings and events for management staff.
- Composed, edited and typed complex memos and reports with mortgage-related software.
- Responded to customer issues to provide immediate resolution and improve retention of their business.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Real Estate Broker Assistant
Segal Real Estate and Design
Houston, TX
07.2013 - 01.2014
- Assisted in the preparation of listing agreements, purchase contracts, and closing documents.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Collected feedback from customers after showings or open houses.
- Maintained an up-to-date database of all relevant market information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Drove customer feedback to deliver information to management for corrective action.
- Composed, edited and typed complex memos and reports with job-related software.
IT Administration
B Resource, Inc.
The Woodlands, TX
06.2012 - 03.2013
- Generated and sent customer invoices, submitted payments and updates accounts.
- Monitored stock levels within the office environment, placing orders when necessary.
- Stocked inventory and ordered office and kitchen supplies.
- Greeted guests and vendors to assist in navigating space.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Encouraged and improved cross-department internal communication.
- Developed innovative strategies to establish best practices, promoting profitability.
Funeral Director Apprentice
SCI, CORP.
Houston, TX
11.2010 - 04.2012
- Assisted in pre-arranging funerals with clients.
- Completed and filed all necessary legal documentation quickly and accurately.
- Prepared obituaries for publication in local newspapers.
- Arranged for clergy members to perform funeral services.
- Maintained records of all contracts, payments and services provided.
- Completed legal documentation and signed death certificates.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
Education
Associate of Applied Science - Funeral Service And Mortuary Science
Commonwealth Institute of Funeral Service
Houston, TX06.2011
Skills
- Outlook
- Experienced in internet research and archiving
- MS Word
- Tech Savvy (set up, tear down of computers/machines)
- Excel
- PowerPoint
- QuickBooks
- CPR & First Aid Certified
- MS Publisher
- Adobe
- Top Producer CRM Software
- Connectwise
- ShoreTel
- TER Online
- Docusign
- ZipFoms
- Centralized Showing Services
- Back Agent
- Blitz Docs
- Destiny
- Encompass
- Desktop Underwriter
- Loan Product Advisor
- GUS
- Core Logic Credco What If? Simulator
References
- Brian Bollom - Suhm Spring Works - (936) 202-0388
- Brett Christensen - Lennar Mortgage - (832) 314-5043
- Courtney Pillion - LAW Construction & Consulting - (713) 865-3728
- Tory Spooner - Lennar Homes - (713) 253-1990
Affiliations
- Board member for Magnolia Youth Football Association since 2023
Timeline
Mortgage Loan Officer
Lennar Mortgage
04.2016 - 10.2023
Region II Admin.
Universal American Mortgage Company
06.2014 - 04.2016
Real Estate Broker Assistant
Segal Real Estate and Design
07.2013 - 01.2014
IT Administration
B Resource, Inc.
06.2012 - 03.2013
Funeral Director Apprentice
SCI, CORP.
11.2010 - 04.2012
Associate of Applied Science - Funeral Service And Mortuary Science
Commonwealth Institute of Funeral Service