Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amber Boone

Inwood,WV

Summary

Professional with extensive experience in administrative support and customer service, adept at managing data entry, scheduling, and document preparation. Demonstrated ability to maintain accurate records and manage office supplies inventory while ensuring compliance with privacy regulations. Proven skills in utilizing Microsoft Excel, QuickBooks, and other software applications to enhance operational efficiency. Successfully facilitated communication between departments and clients, contributing to improved service delivery and client satisfaction.

Overview

22
22
years of professional experience

Work History

Administrative Assistant

Richard E Howett, CPA
Winchester, Virginia
01.2024 - Current
  • Field telephone calls/emails while handling data entry, scheduling, and preparing documents, printing, scanning, sorting, and copying.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Using QuickBooks, Excel, Microsoft Works, and other computing formats.
  • Written communication, verbal communication, attention to detail and problem solving daily for customers and business owners.
  • Payroll Completion and dispensing of Accounts Payable
  • Perform general office maintenance tasks such as keeping the office clean, safe, and organized.
  • Sort and distribute mail to the appropriate parties; Provide superior customer service to our clients; Greet clients and visitors as they enter the office.
  • Schedule appointments and maintain and update appointment calendars.
  • Preparation of Yearly, Quarterly and Monthly Taxes.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed office supplies inventory and placed orders when necessary.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Answered questions from customers regarding products and services offered by the company.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Developed and maintained filing systems for confidential documents and records.
  • Processed invoices for payment using accounting software applications.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Call Center Representative

Stoneridge Outdoor Living
Winchester, Virginia
01.2023 - 01.2024
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Performed outbound calling campaigns to promote new products or services.
  • Use questioning and listening skills that support effective communication.
  • Apply the elements of building positive rapport with different customers over the phone.
  • Apply proper Telephone Etiquette to satisfy various customer situations (problem solving)
  • Engage customers by scheduling appointments for designers and contractors.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained accurate records of customer interactions for future reference.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Education

High School Diploma -

Millbrook High School
Winchester, VA
07-2006

Skills

  • Data entry
  • Microsoft Excel
  • QuickBooks
  • Document preparation
  • Payroll administration
  • Customer service
  • Appointment scheduling
  • Record management
  • Problem solving
  • Data entry documentation
  • Microsoft Softwares
  • Quickbooks, EHR systems

References

References available upon request.

Timeline

Administrative Assistant

Richard E Howett, CPA
01.2024 - Current

Call Center Representative

Stoneridge Outdoor Living
01.2023 - 01.2024

High School Diploma -

Millbrook High School

Similar Profiles

CREATE PROFILE
Amber Boone