Amber Botamer
Summary
Knowledgeable and dedicated customer service professional with a well-rounded and diverse background. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Education & Training Coordinator
Wayspring
01.2023 - 01.2025
- Facilitated and delivered instruction for complex onboarding curriculum to a variety of audiences using varied modalities including classroom, virtual, 1:1 setting, eLearning, gamification, etc.)
- Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
- Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
- Designed, developed, and delivered scalable onboarding/training programs and evaluated training outcomes through surveys, data, and learner feedback
- Collaborated with departmental leadership to align training objectives, content, and materials to create engaging, effective, scalable training programs
- Analyzed training data to identify trends and inform future program enhancements
Statewide Community Outreach Coordinator
AAA Scholarship Foundation
01.2015 - 01.2023
- Developed and implemented community outreach programs to increase awareness of educational opportunities and maintained precise records and reports to track the plan's objectives
- Created and managed a statewide database of over 500 schools, enhancing the organization's efficiency and communication documentation
- Created program materials, resources, and communication content, including newsletters, PowerPoint presentations, flyers, and training videos
- Recruited schools and parents to apply for scholarships
- Identified potential partnerships, engagement strategies, and needs within communities, schools, and for parents, while also nurturing existing collaborative relationships
- Oversaw multiple projects simultaneously
- Coordinated events and workshops promoting scholarship applications and educational resources for families
Executive Assistant to the CEO
UMOM New Day Centers
01.2012 - 01.2014
- Provided executive-level support and coordinated staff development initiatives
- Managed logistics, scheduling, and internal communications for C-Suite executives
- Experienced project manager coordinating with the CEO, high-level executives, advisory boards, and internal and external stakeholders
- Provided administrative support to the CEO in addition to the team of C-Suite leaders, including calendar management, travel coordination, supply management, coordination of staff trainings, and workflow/schedule optimization, prioritizing appointments and meetings to enhance organizational efficiency
Education Division Assistant
Arizona Supreme Court
01.2011 - 01.2012
- Oversaw the development and implementation of support procedures within the Judicial Educational Center
- Developed and compiled monthly reports, committee reports, presentations, and other key division materials
- Organized, monitored, and recorded meetings with judges and Supreme Court staff
- Streamlined office procedures, enhancing workflow efficiency across divisions
- Coordinated division-wide events and meetings, resulting in improved communication and collaboration among team members.
Director of Member Services and Public Affairs
WESTMARC
01.2006 - 01.2011
- Served as liaison with the external community and advisory board, while fostering excellent relationships
- Focused on optimizing processes, and building and maintaining meaningful connections with members and stakeholders, including elected officials and senior business leaders
- Planned, promoted, coordinated, and managed events, including an Annual Golf Tournament
- Negotiated and managed various aspects of sales, marketing, and vendor selection to guarantee the delivery of top-quality service for the events
Education
Bachelor of Arts - Elementary Education
Arizona State University
Tempe, AZSkills
- Training & Facilitation
- Community Outreach & Engagement
- Program & Event Management
- Public Speaking
- Relationship Building
- Strategic Communication
- Verbal and written communication
- Documentation and recordkeeping
- LMS & e-Learning: Kahoot!, Slido, Web-based Platforms
- CRM & Admin Tools: QuickBase, Zendesk, DocuSign, Trello, Asana
- Creative & Office Software: Microsoft Office, Canva, Adobe Suite
- Virtual Collaboration: Miro, OneDrive, Social Media
Timeline
Education & Training Coordinator
Wayspring
01.2023 - 01.2025
Statewide Community Outreach Coordinator
AAA Scholarship Foundation
01.2015 - 01.2023
Executive Assistant to the CEO
UMOM New Day Centers
01.2012 - 01.2014
Education Division Assistant
Arizona Supreme Court
01.2011 - 01.2012
Director of Member Services and Public Affairs
WESTMARC
01.2006 - 01.2011
Bachelor of Arts - Elementary Education
Arizona State University