Amber Boulden
Summary
Dynamic leader with proven expertise in team training and operational efficiency, honed at dive bars and other notable venues. Excelled in elevating service standards through effective time management and POS system mastery. Achieved significant improvements in staff performance and customer satisfaction by fostering a culture of cleanliness and organization.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Leo's Den
08.2021 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server Shift Leader
Capital Grille
01.2018 - 03.2020
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
Server Trainer
Cracker Barrel Old Country Store
05.2016 - 08.2018
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Optimized scheduling of training sessions to minimize impact on restaurant operations while maximizing learning outcomes.
Education
Master of Science - Social Work
Chicago State University
Chicago, IL05-2018
Bachelor of Science - Social Work
Lincoln Memorial University
Harrogate, TN05-2014
Skills
- Cleanliness standards
- Organization
- Effective time management
- Upselling strategies
- POS system operation
- Team member training
- Scheduling staff
- Bar terminology
- Promotions and events
Timeline
Bartender Shift Manager
Leo's Den
08.2021 - 01.2024
Server Shift Leader
Capital Grille
01.2018 - 03.2020
Server Trainer
Cracker Barrel Old Country Store
05.2016 - 08.2018
Master of Science - Social Work
Chicago State University
Bachelor of Science - Social Work
Lincoln Memorial University
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