Amber Bounds Sanchez
Elko,NV
Summary
With a proven track record at NAPA Auto Parts - Genuine Parts, I excel in sales negotiation and customer relationship management, boosting sales through strategic analysis and dynamic presentations. Leveraging hard skills in Microsoft Excel and soft skills in effective communication, I consistently enhance client satisfaction and drive revenue growth. Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
NAPA Auto Parts - Genuine Parts
Elko, NV
03.2024 - Current
- Analyzed sales performance metrics such as conversion rates, average order size.
- Created customized presentations for prospective clients based on their needs.
- Negotiated contracts with customers to close deals in a timely manner.
- Developed and maintained relationships with clients to ensure repeat business.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed dynamic sales presentations to build urgency with prospects.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Met regularly with team members to discuss progress towards goals.
- Maintained open communication with leadership to facilitate business development.
- Prepared detailed reports on sales activities including forecasts and budgets.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Utilized upselling techniques to maximize revenue.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Developed and implemented sales strategies to achieve revenue goals.
- Resolved customer complaints promptly and professionally.
- Greeted and assisted customers to foster positive experiences.
- Attended trade shows and sales conferences to network and obtain new business relationships.
Store Associate/Outside Sales Representative/Inventory Specialist
TruckPro
Elko, NV
02.2023 - 09.2023
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, pricing and availability.
- Answered questions about current promotions and resolved issues according to store policies.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Demonstrated excellent customer service skills at all times.
- Performed daily opening and closing procedures for store operation.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted with loading and unloading deliveries from vendors.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Organized sale calls with customers and vendors.
- Generated leads through cold calling, networking events, referrals.
Rental, parts, and yard heavy equipment operator, parts runner, inventory, front desk assistant
Coastline Equipment
Elko, US
02.2022 - 10.2022
- Warehouse and deliveries, maintaining mine heavy equipment
- Maintenance, rentals of heavy equipment, parts, inventory, core returns of parts from equipment, rental fleet uptime, parts runner, front desk receptionist, rental contracts, parts ordering
Front Desk Receptionist
Jenmar services
Elko, US
04.2017 - 10.2021
- Organized, answer phone calls, took messages, worked with vendors, ordered parts, and overseer of warehouse
Warehouse
Small Mine Development
Elko, US
01.2013 - 12.2015
- In charge of warehouse
- All shipping delivery and packing parts and supplies, stocking and maintaining warehouse inventory
Bricklayer Apprentice
JT Thorpe & Son
Elko, US
02.2009 - 12.2012
- Was brick layer apprentice
Education
High School -
Elko High School
Elko, NV12.2005
Skills
- Clerical
- Welding
- Janitorial
- Cleaning
- Housekeeping
- Forklift
- Cash Handling
- Customer service skills
- Warehouse
- Inventory Control
- Construction Experience
- Mechanical Knowledge
- Automotive Repair
- Van Driver
- Vehicle Maintenance
- Personal Assistant Experience
- Multi-line Phone Systems
- Office Management
- Warehouse Experience
- Mechanic Experience
- Merchandising
- Microsoft Excel
- Masonry
- Delivery Driver Experience
- Freight Experience
- Backhoe operation
- Retail Management
- Proficient in Reading Blueprints
- FTP
- Sales experience
- Communication Skills
- Computer Skills
- Computer Networking
- Heavy Equipment Operation
- Landscape maintenance
- Microsoft Windows Server
- Sales negotiation
- Customer relationship management
- Problem solving
- Product knowledge
- Effective communication
- Phone and email etiquette
- Client needs assessment
- Sales performance analysis
Certification
- MSHA, 02/01/22, 12/31/23
- Driver's License, 01/01/20, 01/31/25
- Construction, 02/01/20, Present
Languages
- Spanish, Intermediate
- English, Fluent
Assessments
- Vehicle Maintenance Skills, Highly Proficient, 03/01/19
- First Aid, Proficient, 08/01/19
- Mechanical Skills: Monitoring, Proficient, 08/01/19
- Mechanical Skills: Aptitude, Proficient, 08/01/19
- Attention to Detail: Inventory, Proficient, 05/01/19
- Vehicle Maintenance, Proficient, 02/01/20
- Delivery Driver, Proficient, 03/01/19
- Mechanical Skills: Aptitude, Proficient, 03/01/20
Personal Information
Authorized To Work: US
Timeline
Outside Sales Representative
NAPA Auto Parts - Genuine Parts
03.2024 - Current
Store Associate/Outside Sales Representative/Inventory Specialist
TruckPro
02.2023 - 09.2023
Rental, parts, and yard heavy equipment operator, parts runner, inventory, front desk assistant
Coastline Equipment
02.2022 - 10.2022
Front Desk Receptionist
Jenmar services
04.2017 - 10.2021
Warehouse
Small Mine Development
01.2013 - 12.2015
Bricklayer Apprentice
JT Thorpe & Son
02.2009 - 12.2012
High School -
Elko High School
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