Amber Bowman
Business Analyst | Fraud & Risk Management Specialist
Bryans Road,DC
“Every transaction tells a story—I'm here to read between the lines"
anonymous
Summary
Experienced Fraud Investigator and Financial Analyst with 8+ years in fraud prevention, financial reconciliation, regulatory compliance, and forensic auditing. Proven success in detecting and investigating financial crimes and conducting SAR filings. Adept at optimizing workflows and collaborating across departments to minimize risk and improve controls. Proficient in BSA/AML compliance, transaction monitoring, and dispute resolution. Certified in Google Data Analytics and Google AI Essentials, demonstrating a dedication to staying ahead of industry advancements.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
6
6
Certificates
1
1
Language
Work History
Reconciliation Analyst
Talent Group IL / CNB Bank
Remote, MD
03.2024 - 08.2024
- Drafted and filed SARs for suspicious activity including structuring and identity theft.
- Built SharePoint dashboards for risk reporting and fraud documentation.
- Performed root cause analysis on high-risk transactions; reduced backlog by 80%.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Analyzed complex financial data sets to identify trends or anomalies requiring further investigation or remediation efforts.
Dispute Resolution Specialist
Piper Companies / PenFed
Alexandria, VA
09.2023 - 02.2024
- Conducted audits and resolved credit bureau disputes within regulatory timelines.
- Streamlined internal processes for an improved workflow, resulting in more efficient case management while maintaining high-quality service delivery standards.
- Drafted SAR documentation and supported compliance reporting.
- Maintained strict adherence to ethical guidelines and industry best practices, upholding the highest standards of professionalism and integrity in all aspects of dispute resolution work.
- Managed high caseloads, ensuring timely resolution of conflicts and promoting client satisfaction.
Sr. Card Service Specialist
Apple Federal Credit Union
FairFax, VA
08.2021 - 06.2023
- Led reconciliation for batch reports, achieving 90%+ accuracy.
- Trained staff on credit card dispute resolution and compliance.
- Created SOPs and led fraud detection improvements that reduced losses by 15%.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall client experience.
- Created credit policies, processes and procedures to maintain compliance with banking regulations.
Full-Service Shopper
Instacart
Remote, WI
12.2019 - 06.2021
- Provided timely and accurate grocery delivery services to customers during the COVID-19 pandemic.
- Demonstrated strong communication and empathy in managing customer preferences and resolving order concerns.
- Maintained high ratings through consistent attention to detail, punctuality, and professional service.
- Adapted quickly to changing demands and used problem-solving skills to handle inventory shortages or substitutions.
- Contributed to company growth through consistent high-quality service that led to repeat business from satisfied customers.
Lead Card Support Service Analyst
Andrews Federal Credit Union
Suitland, Maryland
08.2019 - 11.2019
- Directed card service operations and led card department conversion initiatives.
- Streamlined fraud programming and transitioned processes from paper to digital.
- Updated policy and procedure documentation to align with regulatory changes.
- Developed comprehensive process documentation for various procedures within the department, fostering consistency across team operations.
- Managed multiple projects simultaneously while maintaining high-quality standards in service delivery, leading to increased client retention rates.
Card Services Specialist/ Fraud Analyst
Bank-Fund Staff Federal Credit Union
Washington, DC
04.2016 - 05.2019
- Managed end-to-end fraud investigations; filed SARs per BSA/AML.
- Maintained reports and conducted training on fraud prevention and detection.
- Collaborated with law enforcement and regulatory bodies on complex cases.
- Developed comprehensive training programs designed to enhance skill sets of both new hires as well as experienced employees within the organization.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
- Played key role in recovery of substantial amounts of funds by resolving complex fraud cases.
Operations Production Coordinator
Capital One
Glen Allen, VA
07.2014 - 06.2015
- Researched transaction anomalies; reduced discrepancies by 30%.
- Supported compliance audits and customer dispute investigations.
- Participated in regular audits to ensure compliance with applicable laws and regulations related to dispute management and fraud prevention.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Education
Bachelor of Science - Data Analytics
10.2024 - Current
Expected February 2026
- Member of Honor Society
Skills
Financial fraud analysis
undefinedCertification
Google Data Analytics Professional Certificate, Coursera, 2025
Timeline
Southern New Hampshire University - Bachelor of Science, Data Analytics
10.2024 - Current
Reconciliation Analyst - Talent Group IL / CNB Bank
03.2024 - 08.2024
Dispute Resolution Specialist - Piper Companies / PenFed
09.2023 - 02.2024
Sr. Card Service Specialist - Apple Federal Credit Union
08.2021 - 06.2023
Full-Service Shopper - Instacart
12.2019 - 06.2021
Lead Card Support Service Analyst - Andrews Federal Credit Union
08.2019 - 11.2019
Card Services Specialist/ Fraud Analyst - Bank-Fund Staff Federal Credit Union
04.2016 - 05.2019
Operations Production Coordinator - Capital One
07.2014 - 06.2015
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop transaction tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
Software
Oracle PeopleSoft
VSoft Payment Manager
SharePoint
Microsoft Excel
SQL
Microsoft Office Suite
Google Workspace
Falcon
Quick Assist
Temenos
Visa Online
Verafin
Fiserv
Jack Henry /Symitar/Episys
Fis
Zelle
Interests
Podcast
True Crime
Escape Rooms
Puzzles
Broadway
Affiliations
- SNHU Alumni
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteHybridImportant To Me
Company CultureFlexible work hoursPersonal development programsWork from home optionPaid time offWork Preference
Languages
English
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