Amber Bowman
Business Analyst | Financial & Risk Management | Reconciliation
Bryans Road,MD
“Every transaction tells a story—I'm here to read between the lines"
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Summary
Experienced and adaptable professional with over a decade of success in credit card operations, accounting, and financial reconciliation. Recognized for identifying inefficiencies and creating solutions that streamline processes, enhance compliance, and reduce financial discrepancies. Skilled in managing end-to-end credit card operations, account reconciliations, dispute investigations, policy creation, and internal audits. Proficient in tools including Excel, SharePoint, SQL, Paylocity, and Tableau. Known for being a go-to team member who can handle anything thrown her way with clarity, speed, and professionalism. Proven leader in developing policies and training programs that improve team performance and ensure regulatory alignment.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
5
5
Certificates
1
1
Language
Work History
Reconciliation Analyst
Talent Group IL / CNB Bank
Remote, MD
03.2024 - 08.2024
- Prepared and tracked financial reconciliations and reporting dashboards using SharePoint.
- Conducted month-end close processes, ensuring project-level budget vs. actual alignment.
- Reconciled company accounts and resolved variances impacting project status.
- Managed financial dashboards and reporting for fraud risk, compliance, and reconciliation.
- Resolved over 500,000 transaction discrepancies, streamlining account accuracy.
Dispute Resolution Specialist
Piper Companies / PenFed
Alexandria, VA
09.2023 - 02.2024
- Conducted financial analysis of discrepancies in credit card transactions.
- Prepared SAR drafts and project-level documentation for audit purposes.
- Submitted regular financial reporting on project health to internal stakeholders.
- Supported internal and external audits with GAAP-aligned documentation.
- Achieved successful dispute resolutions through active listening and empathetic communication skills.
- Managed high caseloads, ensuring timely resolution of conflicts and promoting client satisfaction.
Senior Resolutions Analyst
Apple Federal Credit Union
Fairfax, VA
08.2021 - 06.2023
- Performed variance analysis and supported internal and external audits.
- Created SOPs and trained team members on dispute processes and project cost control.
- Developed documentation for project reconciliations and tracked expenses against budgets.
- Investigated billing disputes, processed ACH and wire payments, and reconciled card transactions.
- Supported compliance audits by providing detailed transaction records and reports.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
Fraud & Card Services Specialist
Bank-Fund Staff FCU
Washington, DC
04.2016 - 05.2019
- Handled end-to-end reconciliation of financial transactions, reports, and audit responses.
- Conducted risk and compliance analysis of project funding and expenditure.
- Investigated billing disputes, processed ACH and wire payments, and reconciled card transactions.
- Supported compliance audits by providing detailed transaction records and reports.
- Streamlined service processes for increased efficiency and improved customer experiences.
Education
Bachelor of Arts - Financial Services
10.2024 - Current
In Progress
- Honoree of Honor Seciety
Associate of Arts - Finance
10.2024 - Current
In Progress
- Honor Roll
Payroll Clerk Certificate -
01.2019 - 07.2019
Bookkeeping Certificate -
12.2019 - 04.2020
Google Data Analytics Certificate -
01.2025 - 04.2025
Google AI Essentials Certificate -
06.2024 - 04.2025
Some College (No Degree) - ADP Entry-Level Payroll Specialist
01.2025 - 05.2025
Skills
Credit Card Operations & Dispute Resolution
Financial Reconciliation & Forecasting
SharePoint Administration & Workflow Automation
Business Process Improvement & Strategic Planning
General Ledger Management & Month-End Close
Accounts Payable & Receivable Management
Audit Preparation & Financial Controls
Variance Analysis & Cost Control
Payroll & HR Systems (Paylocity)
Policy & Procedure Development & Staff Training
Regulatory Compliance (BSA, AML, UDAAP, FCRA)
Data Analysis & Reporting (Advanced Excel, SQL, Tableau)
Financial Systems Documentation & Stakeholder Reporting
Financial Software Proficiency (Oracle PeopleSoft, CostPoint, Fiserv, Zelle, VSoft)
Timeline
Coursera - Google Data Analytics Certificate,
01.2025 - 04.2025
Intuit Academy - Some College (No Degree), ADP Entry-Level Payroll Specialist
01.2025 - 05.2025
Southern New Hampshire University - Bachelor of Arts, Financial Services
10.2024 - Current
Southern New Hampshire University - Associate of Arts, Finance
10.2024 - Current
Coursera - Google AI Essentials Certificate,
06.2024 - 04.2025
Reconciliation Analyst - Talent Group IL / CNB Bank
03.2024 - 08.2024
Dispute Resolution Specialist - Piper Companies / PenFed
09.2023 - 02.2024
Senior Resolutions Analyst - Apple Federal Credit Union
08.2021 - 06.2023
Ashworth College - Bookkeeping Certificate,
12.2019 - 04.2020
Ashworth College - Payroll Clerk Certificate,
01.2019 - 07.2019
Fraud & Card Services Specialist - Bank-Fund Staff FCU
04.2016 - 05.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
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Clearance And Availability
U.S. Citizen, clearable for federal contracts, Available to work hybrid, remote, or on-site.
Bold Profile
https://bold.pro/my/amber-bowman-2025/423r