Amber Box-Matson
Sacramento,CA
Summary
Dynamic professional with experience at the Salvation Army Family Services, excelling in customer engagement and administrative support. Demonstrated flexibility and attention to detail while managing multiple tasks. Proven ability to maintain data confidentiality and foster positive relationships, ensuring high customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Christmas Assistant
Salvation Army Family Services
10.2025 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Supported manager across all facets of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Line Cook
Dennys Restaurant
01.2021 - 11.2024
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Checked food temperature regularly to verify proper cooking and safety.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
Cashier/Customer Service Representative
Weinerschnitzel
10.2017 - 01.2021
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
MA Certificate/Diploma - Medical Assistant
Kaplan College
Sacramento, CAHigh School Diploma -
Visions In Education
Sacramento, CA05-2003
Skills
- Data entry
- Record keeping
- Flexibility and adaptability
- Calm demeanor
- Reporting and documentation
- Attention to detail
- Data confidentiality
- Positive and professional
- Multitasking and organization
- Administrative duties
Timeline
Christmas Assistant
Salvation Army Family Services
10.2025 - Current
Line Cook
Dennys Restaurant
01.2021 - 11.2024
Cashier/Customer Service Representative
Weinerschnitzel
10.2017 - 01.2021
MA Certificate/Diploma - Medical Assistant
Kaplan College
High School Diploma -
Visions In Education