AMBER BOYETTE
Ocala,FL
Summary
Knowledgeable and dedicated professional with extensive experience in the mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proven ability to collaborate effectively across departments to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
Escalation Specialist
Moder Solutions LLC/Freedom Mortgage
Marlboro, New Jersey
01.2026 - 09.2026
- Resolved escalated customer issues, enhancing satisfaction through timely solutions.
- Partnered with cross-functional teams to effectively resolve complex client concerns.
- Coordinated communication between clients and internal departments to expedite issue resolution.
- Guided clients in understanding mortgage terms and conditions throughout processing, ensuring clarity and compliance.
- Processed loan files within established timelines and guidelines, contributing to overall workflow efficiency.
- Maintained accurate records of loan processing activities and client interactions to support compliance and traceability.
- Collaborated with cross-functional teams to implement strategic solutions for recurring customer concerns.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Loan Processor (HELOC TEAM)
Digital Risk USA/Bank of America
Boca Raton, FL
01.2025 - 12.2025
- Processed loan applications by verifying customer information, preparing documents, and coordinating third-party services, resulting in timely approvals.
- Communicated with customers regarding loan applications, improving customer experience and clarity throughout the process.
- Managed multiple tasks while meeting tight deadlines, ensuring efficient workflow during peak processing periods.
- Reviewed financial documentation for accuracy, verifying borrower eligibility and creditworthiness.
- Coordinated communication between borrowers, underwriters, and lenders to streamline processing timelines.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Independent Processor
Sunshine Processing of FL LLC
West Palm Beach, Florida
04.2023 - 01.2025
- Verified borrower information including income, assets, liabilities, and employment history to ensure accurate loan processing.
- Reviewed third-party documentation for accuracy, ensuring compliance before submission to underwriters.
- Monitored daily workflow to ensure timely approvals at each stage of loan process.
- Maintained relationships with internal departments to improve collaboration between underwriting and funding teams.
Processor
American Financial Network, Inc
Commack, NY
08.2020 - 12.2022
- Coordinated, processed, and underwrote residential mortgage loans from submission to close, building relationships that contributed to business growth.
- Managed six loan officers, collaborating with borrowers, underwriters, attorneys, and title companies to facilitate seamless pipeline movement.
- Processed loan applications for American Financial Network clients, ensuring compliance and accuracy.
- Coordinated communication between clients and loan officers to resolve inquiries.
- Managed six loan officers while collaborating with borrowers, underwriters, attorneys, and title companies to ensure seamless pipeline movement.
Event Coordinator
COOPER'S HAWK WINERY AND RESTURANT
Palm Beach Gardens, FL
05.2019 - 08.2020
- Coordinated on-site and off-site events, including Wine Club events, collaborating with world-renowned chefs to enhance guest culinary experiences.
- Cultivated staff relationships, fostering growth in fine dining and banquet service skills.
- Coordinated logistics for corporate events, ensuring seamless execution and client satisfaction.
- Developed comprehensive event timelines, enhancing operational efficiency and communication among teams.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Designed creative event themes, aligning with client visions while adhering to brand standards.
- Trained new staff on event coordination processes, fostering a knowledgeable team environment.
Classroom Facilitator
The Cheesecake Factory
West Palm Beach, Florida
05.2008 - 05.2019
- Delivered corporate communications and training through classroom teaching and development.
- Integrated The Cheesecake Factory's 240 menu items into teaching on service excellence, ensuring company integrity with guests and coworkers.
- Collaborated with staff and management to enhance guest satisfaction in a restaurant setting.
Processing Manager
Franklin First Financial
Melville, NY
02.2006 - 04.2008
- Coordinated, processed, and underwrote residential mortgage loans from submission to close, fostering key relationships to drive business growth.
- Managed five processors, collaborating with lending institutions, borrowers, attorneys, and title companies to streamline pipeline and ensure organization.
Processor
Destiny Funding Corp
Floral Park, NY
05.2003 - 04.2008
- Residential loan originations from submission to close.
- Managed high call volume from borrowers and lenders, attorneys and title companies to handle questions and issues with files in process.
- Maintained high volume of closings while effectively communicating with loan officers to ensure a smooth transaction between borrowers and lenders, attorneys and title companies.
Education
Bachelor of Science -
University of Central Florida
FloridaSkills
- Teamwork and collaboration
- Document management
- Interpersonal Communication
- Multitasking and Organizing
- Compliance Monitoring
- Attention to Detail
- Conflict resolution
- Customer relationship management
Timeline
Escalation Specialist
Moder Solutions LLC/Freedom Mortgage
01.2026 - 09.2026
Loan Processor (HELOC TEAM)
Digital Risk USA/Bank of America
01.2025 - 12.2025
Independent Processor
Sunshine Processing of FL LLC
04.2023 - 01.2025
Processor
American Financial Network, Inc
08.2020 - 12.2022
Event Coordinator
COOPER'S HAWK WINERY AND RESTURANT
05.2019 - 08.2020
Classroom Facilitator
The Cheesecake Factory
05.2008 - 05.2019
Processing Manager
Franklin First Financial
02.2006 - 04.2008
Processor
Destiny Funding Corp
05.2003 - 04.2008
Bachelor of Science -
University of Central Florida