Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Brady

Rockford,IL

Summary

Reliable and hardworking individual who works autonomously or in teams to make sure the task at hand is completed correctly and in a timely manner. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Bartender

Screw City Tavern
Rockford, IL
01.2021 - 04.2024
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Verified the age of customers purchasing alcoholic beverages.
  • Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Developed drink menus using seasonal ingredients, new products or specialties of the house.
  • Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.
  • Assisted management in developing promotional activities such as contests or giveaways.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.

Bartender

Gene's Irish Pub
Rockford, IL
10.2019 - 12.2020
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.

Bartender

On State Bar and Grill
Rockford, IL
01.2019 - 10.2019
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Bartender/Server

Gene's Place
Rockford, Illinois
09.2015 - 01.2019
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Greeted frequent visitors by name and explained new promotions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Bartender

Latham Tap
Rockford, Illinois
01.2015 - 08.2015
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Server

Denny's Corp
Plover, WI
12.2012 - 12.2014
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Line Cook

Trails End Bar and Grill
Rome, Wisconsin
06.2012 - 12.2012
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Stocked and restocked kitchen supplies as needed.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Adhered to sanitation policies at all times when handling food products.

General Manager of Food Service

Arby's Restaurant
Wisconsin Rapids, WI
05.2007 - 07.2012
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coordinated with vendors to ensure proper supply of food items at competitive prices.
  • Analyzed sales data to identify opportunities for growth.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
  • Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

High School Diploma -

Lincoln High School
Wisconsin Rapids, WI
06-2010

Skills

  • Memorization
  • Proficient in mixology
  • Health codes compliance
  • Suggestive Selling
  • Customer Service
  • Basic accounting
  • Social Media Marketing
  • Multi Tasking
  • Ability to keep calm under pressure
  • Fast Learner

Certification

  • Basset Certification (Renewed July 2023)
  • Food Handlers Certification (Renewed February 2023)

Timeline

Lead Bartender

Screw City Tavern
01.2021 - 04.2024

Bartender

Gene's Irish Pub
10.2019 - 12.2020

Bartender

On State Bar and Grill
01.2019 - 10.2019

Bartender/Server

Gene's Place
09.2015 - 01.2019

Bartender

Latham Tap
01.2015 - 08.2015

Server

Denny's Corp
12.2012 - 12.2014

Line Cook

Trails End Bar and Grill
06.2012 - 12.2012

General Manager of Food Service

Arby's Restaurant
05.2007 - 07.2012

High School Diploma -

Lincoln High School
Amber Brady