Amber Brakefield
Leesburg,FL
Summary
Hardworking Restaurant Manager with 10 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Jenkins Hyundai of Leesburg
Leesburg , FL
08.2022 - 10.2023
- Collaborated closely with marketing teams to develop promotional campaigns tailored towards existing customers.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Drafted surveys designed to gather insights into customer preferences and experiences.
- Developed and implemented customer relations policies and procedures.
- Resolved escalated customer service issues in a timely manner.
- Identified new methods of engaging customers through social media channels.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Administered systems and programs to reduce loss and maintain inventory control.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Provided advice on best practices when dealing with dissatisfied customers.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Drove customer escalations to resolution by engaging directly with clients.
- Assisted customers with inquiries via telephone, email, or online chat.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Hosted monthly New Owners Appreciation events for all new Vehicle Owners.
- Documented and logged all new inventory along with costs.
- Provided all new employees with proper training.
Restaurant Manager
The Cottage Inn
Lady Lake , FL
08.2019 - 05.2022
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted with kitchen preparation during peak times as needed.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Established policies for cash handling procedures to maximize security measures.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages or bussing tables.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
Restaurant Front End Manager
Minervini's Pizza & Pasta
East Haven , CT
09.2016 - 07.2019
- Created and optimized employee schedules for shift coverage.
- Assisted with kitchen preparation during peak times as needed.
- Trained new employees to perform duties.
- Managed accounts payable, accounts receivable and payroll.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Updated computer systems with new pricing and daily food specials.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Oversaw food preparation, production and presentation according to quality standards.
- Established policies for cash handling procedures to maximize security measures.
- Created new menu items based on customer feedback and industry trends.
- Adhered to all health department regulations regarding food storage and preparation.
- Assisted staff by serving food and beverages or bussing tables.
- Distributed food to service staff for prompt delivery to customers.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Inspected dining and serving areas for cleanliness and proper setup.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Licensed Cosmetologist
Sundae Spa
Waterbury , CT
05.2010 - 01.2017
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Offered advice on how to best maintain healthy skin through diet, exercise and lifestyle habits.
- Treated customers to shampooing and head massage to promote loyalty.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Responded to customer inquiries by phone, email and in person.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Provided beauty consultations to clients, determining their individual needs and preferences.
- Combed, brushed and sprayed hair or wigs to set style.
- Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
- Operated cash registers to receive payments from patrons.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Ensured that all necessary supplies were stocked before beginning any given service.
- Attended continuing education courses in order to stay up-to-date on the latest techniques in the industry.
- Organized promotional events such as special offers or discounts for customers.
- Identified cost-saving opportunities by evaluating operational processes and procedures.
- Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
- Recruited, hired, evaluated and disciplined service staff members.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Monitored and tracked salon product contracts and deliveries.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Developed marketing strategies to promote the salon's services and attract new clients.
- Placed inventory orders, monitored shelf stock and tracked expenses.
Education
Licensed Real Estate - Real Estate
Bert Rogers School of Real Estate
Remote 11-2022
Cosmetology And Barbering
Emmett O'Brien Technical High School
Ansonia, CT05-2010
Some College (No Degree) - General Studies
Gateway Community College
New Haven, CTSkills
- Customer Relationship Management
- Strategic Thinking
- Customer Service
- Business Operations
- Training and Mentoring
Timeline
Customer Relations Manager
Jenkins Hyundai of Leesburg
08.2022 - 10.2023
Restaurant Manager
The Cottage Inn
08.2019 - 05.2022
Restaurant Front End Manager
Minervini's Pizza & Pasta
09.2016 - 07.2019
Licensed Cosmetologist
Sundae Spa
05.2010 - 01.2017
Licensed Real Estate - Real Estate
Bert Rogers School of Real Estate
Cosmetology And Barbering
Emmett O'Brien Technical High School
Some College (No Degree) - General Studies
Gateway Community College
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