Amber Brakefield

• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Resolved customer complaints quickly and effectively.
• Negotiated contracts with vendors and suppliers to secure favorable terms.
• Reviewed customer billing statements for accuracy prior to release.
• Monitored service performance to identify areas of improvement.
• Conducted performance reviews and provided constructive feedback to staff members.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Maintained records of all customer interactions and transactions.
• Developed strong relationships with customers by providing exceptional customer service.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Participated in ongoing training activities related to automotive technology advancements.
• Promptly responded to customer inquiries via phone, email or in person.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Greeted customers and addressed their needs in a professional manner.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
• Upsold additional products or services when appropriate.
• Explained the features and benefits of products or services offered by the dealership to customers.
• Followed up with existing customers regarding past services performed on their vehicles.
• Mentored junior team members and managed employee relationships.

• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Answered and directed incoming calls using multi-line telephone system.
• Corresponded with new purchase customers by mail and follow up phone calls in order to maintain customer satisfaction.
• Processed payments and updated accounts to reflect balance changes.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Maintained high satisfaction rating with customers by providing exceptional service and support.
• Maximized customer satisfaction by handling customer email and telephone interactions.
• Evaluated benefits for each caller to determine service needs and address concerns.
• Participated in physical inventory counts to keep information accurate and current for incoming vehicles.
• After delivery of units, a stock number is assigned to keep track of all vehicles and keys.
• Corresponded with other dealerships in regard to dealer trade vehicles.
• Performed scheduled inventory counts and supply audits.
• Skilled in multiple computer programs used for accounting purposes.
• Accounted for and logged all dealer plates issued to customers and staff for use on loaner vehicles and test drives.
• Investigated and analyzed client complaints to identify and resolve issues.
• Hosted monthly New Owners Appreciation Event for all new clients to participate.

• Greeted customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone or postal mail.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Inspected dishes and utensils for cleanliness.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

• Implemented improvements to file systems and procedures.
• Prepared new files
• Maintained physical and computer-based filing systems.
• Located missing file materials to help business meet project deadlines and avoid lost man-hours.
• Cleaned up files regularly by removing outdated information for archival or disposal.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.

Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.

• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Examined, categorized and sorted incoming documents.
• Answering incoming calls from potential/ existing customers.

• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
• Maintained client treatment records and designed long-term care programs for return customers.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Created marketing advertisements to increase awareness of services and boost sales.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Consistently received positive performance reviews from guests.

• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
• Maintained client treatment records and designed long-term care programs for return customers.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Processed payments, entering sales in register for prompt customer service.
• Created marketing advertisements to increase awareness of services and boost sales.