Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Braswell

Sparks,NV

Summary

Dedicated healthcare and customer service professional with over five years of experience in patient access, medical assistance, and team leadership. Skilled in managing front-line operations, training and supervising staff, handling sensitive patient information, and providing compassionate care in high-stress environments. Strong background in healthcare administration, medical assisting, and customer service management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant

Southwest Idaho ENT
Boise, ID
02.2024 - 08.2025
  • Performed patient intake and obtained medical histories.
  • Assisted physicians during in-office and surgical procedures.
  • Provided direct patient care and education.
  • Maintained clinical efficiency by supporting multiple doctors.
  • Educated patients about medications, procedures and physician's instructions.

Patient Access Representative

Saint Luke's Emergency Department
Boise, Idaho
11.2022 - 12.2023
  • Collected and updated patient demographics, insurance, and healthcare information.
  • Supported emergency response teams during traumas and critical cases.
  • Ensured professionalism and compassion in high-stress situations.
  • Coordinated communication between patients, families, nurses, and doctors.
  • Created new patient accounts in EMR system as needed.
  • Trained new employees

Lead Patient Access Representative

Saint Alphonsus Medical Center
Boise, ID
06.2021 - 06.2022
  • Supervised and trained four staff members in a family medicine and urgent care setting.
  • Managed front desk operations, including patient check-in, scheduling, and insurance verification.
  • Coordinated with providers and nurses to optimize clinic operations.
  • Oversaw financial management, developed physician schedules, and conducted staff meetings.
  • Acted as the hiring manager for new employees.

Barista

Renown
Reno, NV
06.2019 - 04.2020
  • Cash handling, customer service and satisfaction, problem solving, and training new employees.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Shift Supervisor

Starbucks
Reno, Nevada
10.2016 - 11.2018
  • Supervised team members during daily operations to ensure effective workflow.
  • Coordinated inventory checks to maintain stock levels and prevent shortages.
  • Enforced company policies to uphold a safe and positive work environment.
  • Provided on-the-job training to new staff members.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.

Education

Some College (No Degree) - Nursing

Truckee Meadows Community College
Reno, NV

Skills

Patient care and compassionate service, leadership and staff supervision, money handling and financial accuracy, medical assisting procedures, insurance and healthcare administration, multi-software, vital sign measurement, and medical terminology in English

Certification

  • CPR Certified
  • Trained Medical Assistant

Timeline

Medical Assistant

Southwest Idaho ENT
02.2024 - 08.2025

Patient Access Representative

Saint Luke's Emergency Department
11.2022 - 12.2023

Lead Patient Access Representative

Saint Alphonsus Medical Center
06.2021 - 06.2022

Barista

Renown
06.2019 - 04.2020

Shift Supervisor

Starbucks
10.2016 - 11.2018

Some College (No Degree) - Nursing

Truckee Meadows Community College

Similar Profiles

CREATE PROFILE