Amber Breunig
San Antonio,TX
Summary
Intake Specialist and Recruiter with nearly two years of experience, providing a high level of customer service to gestational surrogates throughout the application and matching process. Well-versed in developing and implementing strategic plans, building strong relationships, and ensuring program compliance with legal and ethical standards. Highly committed to providing compassionate and personalized care to every gestational carrier throughout each phase of the Intake process. Seeking to leverage acquired skills and experience to provide exceptional service to both the surrogates and the team at a reputable surrogacy company.
Overview
6
6
years of professional experience
Work History
Surrogate Recruiter
Savvy Surro
Remote
11.2023 - Current
- Supervise and communicate through recruitment, intake, and matching of Surrogates.
- Create and post Ads on all social media platforms.
- Calling leads from social media.
- Interview and make an initial assessment of applicants' eligibility.
- Gather necessary documents and information needed to determine which Agencies would be the best fit.
- Inform the applicant of the process and requirements.
Director of Operations
Airbnb
07.2019 - 11.2023
- Built, established, and maintained numerous listings on Airbnb while continuously implementing new procedures and marketing techniques to improve listing quality.
- Actively maintained listings on multiple social media platforms.
- Oversaw and analyzed day-to-day production allowing implementation of strategies to improve operational cohesiveness.
- .Revised operational policies and guidelines to navigate and comply with relevant laws and regulations required by Airbnb.
- Actively monitored bookings, cancellations, and adjustments to keep operations organized and running smoothly.
- Closely monitored guest reviews allowing insight for improvements, upholding our reputation of high standards.
- Provided exceptional customer service by attending to guests' concerns or queries before, during, or after their stay, ensuring optimal guest satisfaction.
- Maintained 5-star ratings and Super Host status for each listing.
- Increased company revenue by developing a valuable list of returning guests through building strong relationships, resulting in reoccurring long-term bookings.
Surrogate Intake Specialist
Giving Tree Surrogacy
08.2022 - 10.2023
- Performed timely application processing, personable candidate interviews, GC signing and follow-up, thorough record reviews, and accurate profile creation for matching.
- Collaborated with upper management to develop and execute comprehensive outreach strategies to find and recruit qualified surrogates, leveraging various online and offline channels and networks.
- Conducted video interviews daily to assess surrogate eligibility, motivation, and suitability.
- Upheld high standards in candidate qualification, maintaining professionalism, warmth, and detailed documentation for all interactions.
- Served as trusted point of contact for surrogate candidates facing challenges, employing exceptional problem-solving skills to address issues and provide effective solutions.
- Able to understand and empathize with applicants, maintaining strong relationships throughout Surrogacy Process.
- Compiled and verified medical records, ensuring adherence to HIPAA regulations and maintaining strict confidentiality throughout the Intake process.
- Streamlined documentation procedures to optimize efficiency, accuracy, and compliance with regulatory requirements.
- Ensured accuracy and completeness when creating surrogate profiles.
- Accelerated new client acquisition exclusively through the Outreach process, substantially increasing new signs by as much as 233.33% per month.
Project Manager
Ripps Properties
12.2017 - 09.2023
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Kept property vacancies minimal by effectively marketing units and promptly responding to potential occupants.
- Developed and initiated projects and managed costs.
- Met project deadlines by coordinating with contractors to manage performance.
- Lead project teams specializing in design which increases rental value by as much as 12%.
- Reduced expenditures by effectively negotiating vendor and service contracts to keep costs down.
- Maintained open communication by presenting regular updates.
- Tracked project and team member performance closely to avoid mistakes or delays.
- Reported regularly on budget, progress, and problems followed by solutions.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Maintained open communication with tenants to ensure satisfaction.
- Created and maintained listings on multiple social media platforms to keep vacancies minimal.
- Performed rental, credit, and background checks to verify qualifications.
- Wrote, updated, and maintained detailed reports and spreadsheets for all projects to measure and support developmental progress.
General Manager
Lone Star Bus Conversions
10.2020 - 01.2022
- Followed through with leads from initial contact to final sale.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by implementing management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Launched new client management software system and updated as many as 25 builds per week, resulting in improved operational insight and customer relations.
- Oversaw each client's invoice and layout into final stages of build.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed market trends and competitor activities to create competitive ads.
- Made connections and nurtured relationships with clients, leading to multiple referrals thus increasing overall profit.
Education
Some College (No Degree) - Marketing
Blinn College
Brenham, TXBachelor of Fine Arts - Interior Design
University of North Texas
Denton, TXAssociate of Science - Business
San Antonio College
San Antonio, TXSkills
- MS Office Suite
- Google Suite
- CRM Spreadsheet
- Canva
- Slack
- MONDAY
- Sales
- Medical Records
- Marketing
- Computer Skills
- FB Ads
Timeline
Surrogate Recruiter
Savvy Surro
11.2023 - Current
Surrogate Intake Specialist
Giving Tree Surrogacy
08.2022 - 10.2023
General Manager
Lone Star Bus Conversions
10.2020 - 01.2022
Director of Operations
Airbnb
07.2019 - 11.2023
Project Manager
Ripps Properties
12.2017 - 09.2023
Some College (No Degree) - Marketing
Blinn College
Bachelor of Fine Arts - Interior Design
University of North Texas
Associate of Science - Business
San Antonio College
CORE COMPETENCIES
Surrogacy Process Outreach Intake Recruitment & Screening Relationship Management Workflow Planning Continuous Process Improvement Regulatory Compliance Cross-functional Collaboration Confidentiality & Privacy Protection