Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
AdministrativeAssistant
Amber Brewood

Amber Brewood

Head of Quality Control
Falcon,CO

Summary

Highly skilled, forward-thinking, and meticulous specialist with 8+ years experience in reviewing and optimizing systems and processes. Proven expertise in ensuring compliance, conducting performance evaluations, and developing and implementing best quality assurance practices and oversights. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience

Work History

Head of Quality Control

CourtCall, LLC.
Falcon, CO
11.2015 - 02.2024
  • Created and maintained several databases to track statistical data for quality assurance
  • Trained and coached existing and new employees by identifying areas of improvement and providing constant feedback increasing skills and overall quality of work
  • Implemented performance improvement and quality assurance programs by defining organizational goals/standards and analyzing key performance indicators improving productivity and efficiency
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Planned and implemented performance improvement and quality assurance programs.
  • Instructed vendors, contractor workers, and internal employees on quality guidelines and ways to eliminate deficiencies.
  • Promoted adherence of quality standards by educating direct and indirect employees on quality standards
  • Developed and continually updated monthly and yearly statistical reports for top-level executives
  • Created visual learning guides for employees and clients
  • Audited vendor invoices for contractual accuracy
  • Researched and logged incident reports for multiple departments to ensure quality of service and to identify where further training was necessary
  • Liaised with vendors and end-users to uncover system optimization opportunities.
  • Created declarations and letters for clients to provide to court of law staff when necessary.
  • Created and delivered presentations to internal stakeholders to showcase work.

Conference Support Specialist

PGi Global
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Trained and managed approximately 20 remote employees in daily tasks.
  • Followed all company policies and procedures to deliver quality work.

Education

Masters of Science in Leadership -

Grand Canyon University
Phoenix, AZ
03.2025

Bachelor of Science in Applied Management -

Grand Canyon University
Phoenix, AZ
09.2023

Business And Computer Technology -

Manhattan Area Technical College
Manhattan, KS

Skills

  • Strong Leadership Skills
  • Lifelong Student
  • Loyal
  • Vendor Management
  • Contract Management
  • Excellent Time Management
  • Self-Starter
  • Operations Monitoring
  • Quality Management
  • Critical Thinker
  • Problem Solver
  • Friendly and Outgoing
  • Collaboration Skills
  • Detail Oriented
  • Quick Learner
  • Customer Relations
  • Staff Training and Development
  • Management Collaboration
  • Documentation Management
  • Excellent Written and Verbal Communication
  • Quality Control Analysis
  • Great Judgment
  • Performance Management

Affiliations

  • Rock Family Church: Children's Ministry Lead Teacher
  • Member of the National Society of Collegiate Scholars
  • Member of Delta Mu Delta
  • Member of Alpha Chi

Timeline

Head of Quality Control

CourtCall, LLC.
11.2015 - 02.2024

Masters of Science in Leadership -

Grand Canyon University

Bachelor of Science in Applied Management -

Grand Canyon University

Business And Computer Technology -

Manhattan Area Technical College

Conference Support Specialist

PGi Global

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Amber BrewoodHead of Quality Control