Microsoft Word
Amber Briggs
Management
Tioga,ND
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Detail-oriented Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
28
years of professional experience
Work History
Property Manager
Lindahl Management
Williston, ND
03.2011 - Current
- Administered operations to handle more than 190 tenants across 175 units.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Bartender/Server Shift Leader
Pour Decisions
Tioga, ND
01.2019 - 07.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Trained 15 new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Managed food resources memorized orders and coordinated customer service.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Independent Event Planner
Dakota Strategic Communications
Tioga, ND
03.2013 - 03.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking and event promotions.
- Organized, coordinated and deployed private and public events while focusing on delivering superior customer service.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Customer Service Representative
Papineau Insurance
Tioga, ND
03.2013 - 06.2016
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved insurance and claim issues with 20 customers daily.
In-Home Consultant
Annabelle Homes
Stanley, ND
03.2010 - 01.2012
- Studied geographic areas to identify potential buyers and increase door-to-door sales 80%.
- Stayed current on product specs and prices and accurately updated display product literature.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
Education
Certified - Real Estate
North Dakota State University
Fargo, ND04.2015
High School Diploma -
Eastland Career Center
Columbus, OH12.2001
Skills
- Operating Cost Tracking
- Grounds and Facility Inspection
- Insurance Coordination
- Vacancy Marketing
- Code Compliance
- Administrative Leadership
- Budget Planning and Administration
- Contractual Obligations
- Event Execution
- Agenda Setting
- Audiovisual Equipment
- Outstanding Customer Service
Accomplishments
- Founder of Mountrail Humane Society.
- Collaborated with team of 4 in the development of Annabelle Homes
- Supervised team of 15 staff members.
- Maintained occupancy rate at 100% for 26 months.
- Increased occupancy rates from 1% to 88% in 1 month.
- Demonstrated skill and career growth by being promoted to partner times in 6 months
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Excel
Google Workspace
Buildium - Property Management workflow and residential lease contracts
Restuarant Manager - Point of Sale
Certification
- North Dakota Real Estate Pre-Licensure Course 45 hours.
- (TAM) Techniques of Alcohol Management Ohio Bar Owners Association
Hobbies
Acrylic abstract painting.
Making decor out of old or used glass.
Timeline
Bartender/Server Shift Leader
Pour Decisions
01.2019 - 07.2022
Independent Event Planner
Dakota Strategic Communications
03.2013 - 03.2021
Customer Service Representative
Papineau Insurance
03.2013 - 06.2016
Property Manager
Lindahl Management
03.2011 - Current
In-Home Consultant
Annabelle Homes
03.2010 - 01.2012
Certified - Real Estate
North Dakota State University
High School Diploma -
Eastland Career Center
Similar Profiles
Mary GriffinMary Griffin
Program Specialist at Lindahl Reed, Inc.Program Specialist at Lindahl Reed, Inc.
Emanuel VelasquezEmanuel Velasquez
Bank Out Driver at Carl Lindahl FarmingBank Out Driver at Carl Lindahl Farming
Brett HuelsmanBrett Huelsman
Vice President of Sales at Kris Lindahl Real EstateVice President of Sales at Kris Lindahl Real Estate
Jaden TerBeekJaden TerBeek
Wash Plant Utility Operator at Northern ImprovementWash Plant Utility Operator at Northern Improvement
Joshua NelsonJoshua Nelson
Chief of Police at TiogaChief of Police at Tioga