Amber Brooks
Los Angeles,CA
Summary
I am an experienced Portfolio Supervisor with more than 15 years in property management, finacing, customer service, marketing and sales. History of excellence in interpersonal communication, relationship development and managing a team and establishing resident relations. Expert ability with day-to-day operations, growth in revenue through analytical thinking and financial management. Proficient in Microsoft Word, Excel, Google Sheets, Rent Manager, Yardi and Appfolio.
Overview
18
18
years of professional experience
Work History
Property Manager
Lion REG
09.2018 - 12.2022
- Manage the financial performance of the properties by overseeing rents, occupancies and expenditures
- Supervise resident retention, renewal and leasing programs to maintain maximum occupancy
- Oversee resident relations
- Manage, train and counsel onsite staff effectively
- Oversee daily leasing activity, paperwork and proper completion of service requests
- Analyze monthly performance and budget projections, discuss strategies with the regional property manager and complete annual asset business plans and budget forecasts
- Perform physical inspections of the property and verify condition of the apartments
- Coordinate with maintenance to ensure timely turns of the apartments after move-outs
- Provide vendor/contractor communication concerning scheduling, billing, vendor relations and certificate of insurance.
Property Manager & Licensed Sales Agent
Investor Realty Services
12.2017 - 08.2018
- Oversees tenant relations, lease management and tax accounting
- Direct maintenance and leasing staff
- Develop budgets and forecasts for optimized opportunities for new marketing prospects
- Assure adherence to all government regulations including Fair Housing, Equal Employment Opportunity, ADA, and FHA
- Manage financial collections, utilities and paid out all invoices
- Coordinate move-ins and move-outs
- Handled all marketing material for listings
- Prepare and proofread all real estate documents from leasing to closing contracts
- Organize and oversee open houses
- Advise clients about mortgage options
- Attend closing dates provide support for clients.
Rental and Marketing Manager
Horizon
01.2007 - 12.2016
- Designed and updated all print advertising and all marketing materials
- Supervised a sales staff
- Increased revenue and market rates in targeted neighborhoods
- Monitored all marketing plans and made adjustments as necessary
- Approved applications and obtained referrals from current tenants
- Coordinated with maintenance for turning over apartments
- Scheduled move-ins and move-outs.
Portfolio Supervisor
LBPM
03.2023 - Current
- Developed rebalancing strategies to minimize risk exposures.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Recommended investment strategies to meet client financial objectives.
- Facilitated portfolio performance review and implemented new strategies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
Marketing -
University of Phoenix
09.2003
General Studies -
Erie Community College
Buffalo, NY09.2001
Skills
- Leadership and Management Skills
- Strong Marketing Skills
- Self Motivated
- Excellent Communication Skills
- Highly Organized
- Ability to Multitask
- Negotiation skills
Personal Information
Title: Portfolio Supervisor / Regional Manager
Timeline
Portfolio Supervisor
LBPM
03.2023 - Current
Property Manager
Lion REG
09.2018 - 12.2022
Property Manager & Licensed Sales Agent
Investor Realty Services
12.2017 - 08.2018
Rental and Marketing Manager
Horizon
01.2007 - 12.2016
Marketing -
University of Phoenix
General Studies -
Erie Community College