Amber Brooks
Conroe
Summary
Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possess robust knowledge of adult learning theories and instructional design models. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for ability to leverage technology for innovative learning solutions and drive continuous improvement in training programs. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
19
19
years of professional experience
Work History
Relocation Sales Representative/ Recruiter
Bulldog Security Services LLC
Spring
05.2017 - 04.2024
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed customer needs to identify and propose optimal products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Negotiated pricing contracts with customers to maximize profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Regional Sales Manager
Sentry Surveillance
Houston
05.2016 - 04.2017
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Prospected, identified, and cultivated relationships with contacts to promote product lines and solutions.
- Conducted regular market research to identify customer needs and preferences.
- Updated and maintained databases with current information.
Retail Banker
Woodforest Bank
Houston
10.2015 - 05.2016
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Performed teller duties such as cashing checks, accepting deposits and payments, processing money orders and travelers' checks.
Presentation Manager
Petsmart
Houston
01.2012 - 08.2015
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Organized training sessions for staff on effective use of visual aids during presentations.
- Monitored team performance against established timelines for completion of projects.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided feedback on employee performance based on observed results during training sessions.
- Managed inventory levels to ensure optimal stock at all times.
- Researched and corrected discrepancies quickly to maintain current information.
Store Manager
Edible Arrangements
Tyler
11.2010 - 07.2011
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated and maintained store signage and displays.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
District Manager
Advanced Wireless
College Station
01.2005 - 01.2010
- Cultivated positive rapport with associates and team leadership.
- Conducted market research and reported on competitors.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified and developed top talent to promote performance-oriented culture.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Education
Business Administration and Management
University of Texas At Tyler
Tyler, TXBusiness Administration and Management
Lone Star College
Houston, TXCriminal Justice
Blinn College
Bryan, TXSkills
- Presentation skills
- Employee training
- Conflict resolution
- Team leadership
- Problem-solving
- Performance improvement
- Time management abilities
- Critical thinking
- Training program implementation
- Group and individual instruction
- Goal setting
- Interpersonal skills
- Public speaking
- Self motivation
- Sales training
- Program management
- Program development
- Learning styles
- Corporate training programs
- Training needs analysis
- Written communication
- Motivational speaking
- Training material development
Timeline
Relocation Sales Representative/ Recruiter
Bulldog Security Services LLC
05.2017 - 04.2024
Regional Sales Manager
Sentry Surveillance
05.2016 - 04.2017
Retail Banker
Woodforest Bank
10.2015 - 05.2016
Presentation Manager
Petsmart
01.2012 - 08.2015
Store Manager
Edible Arrangements
11.2010 - 07.2011
District Manager
Advanced Wireless
01.2005 - 01.2010
Business Administration and Management
University of Texas At Tyler
Business Administration and Management
Lone Star College
Criminal Justice
Blinn College
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