Amber Broome
Norman,Oklahoma
Summary
Personable and dedicated Customer Service Representative with extensive experience in The Hospitality, Food, and dispatching industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Emergency Dispatch Operator I
ADT Security
Irving, TX
01.2022 - Current
- ADT Security has been providing exceptional security services for over 100 years
- ADT has 9 monitoring centers throughout the USA for the fastest response times, from well trained professionals.
Basic Ordering Specialist III
Synq 3 Restaurant Solutions
Colorado Springs, CO - REMOTE
06.2020 - 04.2021
- Synq 3 restaurant solutions is a third-party company that provides their services to restaurants
- Synq 3 takes to-go orders for many different restaurants throughout the United States of America to help the restaurants provide great customer service to all the customers that they have.
- Maintained accurate records of all order statuses in company database.
- Ensured timely delivery of products by coordinating with suppliers and vendors.
- Provided customers with updates on their order status as needed.
- Reviewed customer orders for accuracy and completeness, ensuring all required information was included.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed o
Vendor
WW Vending
Lawton, OK
06.2018 - 03.2020
- WW Vending is a very small company who owns vending machines
- The vending machines are in high schools, middle schools, and the local University.
- Ensured compliance with relevant regulations and laws governing vendor relationships.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
- Managed day-to-day communications with multiple vendors simultaneously.
- Identified opportunities for process improvements within the vendor management program.
Server
Texas Roadhouse
Lawton, OK
03.2017 - 08.2018
- Texas RoadHouse prides themselves on legendary food and legendary service
- It is a fast pace, high energy atmosphere.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Senior Phlebotomist
CSL Plasma Inc.
Lawton, OK
10.2015 - 02.2017
- CSL Plasma is a leading collector of human plasma
- Plasma is primarily donated to make medications that help people live a normal lifestyle.
- Performed blood draws from patients of all ages and backgrounds in a professional and courteous manner.
- Provided assistance to laboratory personnel with specimen collection techniques.
- Ensured safety regulations were followed while collecting samples.
- Assisted in training new phlebotomy staff members on proper procedures for specimen collection, labeling and transport.
- Prepared and labeled specimens accurately prior to analysis or transfer to other laboratories.
- Adhered to HIPAA guidelines regarding patient privacy and confidentiality when handling medical information.
- Contributed to the development of policies and procedures related to the efficient operation of the laboratory department.
- Participated in continuing education programs related to phlebotomy practices and techniques.
- Monitored inventory levels for supplies necessary for successful completion of daily tasks.
- Assessed donor eligibility by conducting physical evaluations according to established protocols.
- Reported any irregularities or adverse reactions observed during sample collections immediately to supervisor, lab manager, physician.
- Counseled patients on pre-test instructions, post-test results, follow up care.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Assistant Manager
Hampton Inn and Suites
Lawton, OK
05.2014 - 10.2015
- Hampton Inn is one of the top 10 hotels in Lawton, Oklahoma
- This hotel is centrally located close to Ft
- Sill.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Invoice Approval Specialist I
Midland Mortgage Corp.
Oklahoma City, OK
02.2012 - 11.2013
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed legal documents to ensure accuracy and compliance with state foreclosure laws.
- Conducted research on title issues, bankruptcy proceedings, or liens for potential foreclosure cases.
- Monitored status of foreclosures through the entire process until completion.
- Reviewed, evaluated, and approved requests for credit or loans according to established guidelines.
- Conducted risk assessment analyses on potential customers before approving loans.
- Developed strategies to reduce the number of delinquent accounts in the portfolio.
- Created reports summarizing the status of all outstanding loans in the portfolio.
- Maintained records of all incoming and outgoing invoices, ensuring all data was accurate and up-to-date.
- Performed data entry into various systems to process transactions accurately and efficiently
Senior Bartender
Applebee's Bar and Grille
Lawton, OK
07.2005 - 02.2012
- Applebees is one of many chain restaurants in Lawton, Oklahoma
- A wide variety of foods and drinks is available upon request.
- Provided excellent customer service by taking orders, preparing drinks, serving food and bussing tables.
- Ensured compliance with health safety regulations in accordance with local liquor laws.
- Trained new bartenders on proper drink preparation techniques and customer service standards.
- Created a positive atmosphere for customers by engaging them in conversation and providing knowledgeable recommendations.
- Utilized Point of Sale system to accurately process transactions quickly and efficiently.
- Managed cash drawer throughout shift to ensure accuracy of funds received and disbursed.
- Cleaned glasses, utensils, equipment, surfaces, counters, floors and other areas of the bar area as required by health department regulations.
- Rotated stock items according to expiration dates to minimize waste or spoilage.
- Ordered all beer, wine, spirits and other beverages as needed based on forecasted sales volumes.
- Resolved customer complaints in a polite manner while adhering to company policies and procedures.
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products.
Education
Bachelor of Science - Criminal Justice with a Concentration in Human Resources
University of Phoenix
01.2013
Associates of Arts - Criminal Justice
University of Phoenix
01.2011
Skills
- Alarm monitoring
- Emergency medical dispatching
- Police department procedures
- Guest Engagement
- Performance Improvement
- Point of Sale (POS) system operations
- Cash Handling
- Professional Appearance
- Crisis Intervention
- Conflict resolution expertise
- Motivated Team Player
- Excellent active listening
- Customer Empathy
- Adaptability and Dependability
- Concise time management
- Works Well Under Pressure
- Information Gathering and Relay
Timeline
Emergency Dispatch Operator I
ADT Security
01.2022 - Current
Basic Ordering Specialist III
Synq 3 Restaurant Solutions
06.2020 - 04.2021
Vendor
WW Vending
06.2018 - 03.2020
Server
Texas Roadhouse
03.2017 - 08.2018
Senior Phlebotomist
CSL Plasma Inc.
10.2015 - 02.2017
Assistant Manager
Hampton Inn and Suites
05.2014 - 10.2015
Invoice Approval Specialist I
Midland Mortgage Corp.
02.2012 - 11.2013
Senior Bartender
Applebee's Bar and Grille
07.2005 - 02.2012
Bachelor of Science - Criminal Justice with a Concentration in Human Resources
University of Phoenix
Associates of Arts - Criminal Justice
University of Phoenix