Summary
Overview
Work History
Education
Skills
References
Timeline
17
Amber Brown

Amber Brown

Rogers,AR

Summary

Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Director of Events

Onyx Coffee Lab
05.2023 - Current
  • I absolutely love my role as the Director of Events at Onyx. I love being part of the community. I love giving people a special experience they'll always remember with a big smile.
  • I do this by being very good with people, and being excellent at my job along with being ready for anything extra that gets thrown at me along the way.
  • Consistently keep an open line of communication with dozens of contacts weekly, and hundreds of contacts over the past year.
  • Streamlined event logistics by implementing innovative project management strategies to ensure seamless execution.
  • Consistently met and exceeded revenue goals by identifying new business opportunities and expanding the company's client base.
  • Led post-event evaluations to identify areas for improvement and implement necessary changes for future success.
  • Deftly navigated unforeseen challenges or obstacles during live events while maintaining a calm demeanor under pressure.
  • Cultivated lasting relationships with key industry partners, expanding the company's network of reliable service providers.
  • Championed a culture of continuous improvement within the team, fostering professional growth and heightened performance standards.
  • Spearheaded the development of new event concepts, resulting in unique offerings that set the company apart from competitors.
  • Managed complex timelines and resource allocation for multiple concurrent projects without compromising quality or efficiency.
  • Boosted brand visibility through targeted marketing campaigns and strategic social media presence, driving increased inquiries for event services.
  • Achieved measurable success in meeting clients'' objectives while adhering to strict deadlines and tight budgets.
  • Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems
  • Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Elevated customer satisfaction levels by consistently delivering exceptional service throughout all stages of the event lifecycle.
  • Supported organizational growth by recruiting, training, and mentoring top talent in the events industry.

Barista

Onyx Coffee Lab
10.2015 - 05.2023
  • My previous role with Onyx was working as a barista and customer service expert welcoming visitors to the Downtown Bentonville experience, and providing a superior product and expert information in a way that makes the guests feel welcomed, valued, and appreciated without making them feel overwhelmed or intimidated
  • I love my job
  • I love the fast-paced, beautiful environment, and I love the people I work with every day, both the guests and the employees.

Mortgage Loan Originator

Gateway Mortgage
  • I studied for months and passed the state and federal tests to attain the many licenses required to perform this important job
  • I brought everything I had to this customer service job, and then learned many more valuable things about customer service and communication, both in the field and by email communication
  • I was ultimately unable to hold out long enough financially to break into the business that its members had been a part of for decades, but I take much pride in what I was able to learn and achieve in my time there.

Barista Trainer

Starbucks
  • I loved my job with Starbucks
  • I started at the store on Walnut, and then less than 3 months later, I moved to the location on Pinnacle Hills & New Hope as the barista trainer
  • I was also personally selected by the regional manager to train all new partners at a brand new store on the UofA campus in Ft Smith
  • I was responsible for training the new hires everything they needed to know to become the best possible partners
  • I taught them the skills they needed to craft a superior product, but the reason I was made a trainer was because I was able to teach the new partners about how to embody a positive attitude, and how to ensure that our guests are left with an unforgettable, positive experience, and that not only their needs have been met, but that they left our store with at least a little more than they were hoping to receive
  • It's a gift to be able to provide small pleasures.

Store Manager

Orange Leaf
  • I was in charge of hiring and firing employees, maintaining a complicated schedule, keeping a line of communication with vendors, the owners, and my employees, making daily reports, keeping weekly inventory, and keeping the stores stocked
  • The owners replaced me with a college graduate who went to school for marketing, and the Rogers location closed shortly thereafter.

Waitress

Various Restaurants
  • I waited tables for 14 years, and I believe I learned more than I could ever have learned at a college
  • I learned about human behavior
  • I learned about the food service industry
  • I learned about customer service
  • I learned about how to keep the circus rolling along and everyone entertained even while the lions are roaring in their cages, and the clowns are running amok
  • Multi-tasking is an understatement
  • I loved waiting tables, and when I left the job, I promised myself I would never do it again
  • I have kept that promise.

Education

Graduated Advanced with Honors -

Lake Dallas HS

Majored in Drama with attention to acting, stage managing, and costuming -

University of North Texas

Skills

  • Superb customer service
  • Excellent communication
  • Open availability
  • Perfect attendance
  • Punctuality
  • Email communication
  • Multi-tasking
  • Computer Skills
  • Very Fast Learner
  • Self Motivated
  • Leadership & Motivation
  • Creative Direction
  • Event Marketing
  • Brand Awareness
  • Time Management
  • Creativity and Adaptability
  • Critical Thinking
  • Clear Communication
  • Decision-Making
  • Team Leadership and Motivation
  • Events logistics management
  • Accurate Documentation
  • Client Relations
  • Guest Relations
  • Scheduling
  • Food service knowledge
  • Business Growth
  • Contract Execution
  • Catering Oversight
  • Event sales
  • Videoconferencing Organization

References


  • Lauren Levine, 479.236.4172
  • Ted Rosenblatt, 916.600.2336
  • Parker Canada, 405.315.4697
  • Laura Hammarstrom, 479.282.8860
  • Ed McClure, 479.903.6546
  • Jim Key, 479.444.6066
  • Michael Hill, 479.715.3405
  • Andrea Allen, 479.283.3810
  • Jon Allen, 479.799.6552
  • Kimberly Johnson, 479.713.0798

Timeline

Director of Events

Onyx Coffee Lab
05.2023 - Current

Barista

Onyx Coffee Lab
10.2015 - 05.2023

Mortgage Loan Originator

Gateway Mortgage

Barista Trainer

Starbucks

Store Manager

Orange Leaf

Waitress

Various Restaurants

Graduated Advanced with Honors -

Lake Dallas HS

Majored in Drama with attention to acting, stage managing, and costuming -

University of North Texas

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Amber Brown