Account Manager
ATC Healthcare
06.2023 - Current
Amber Brown
Account Manager
Birmingham,AL
Timeline
Senior Staffing Manager
ATC Healthcare
06.2020 - 06.2023
Scheduling Coordinator
Always Best Care
04.2018 - 05.2020
Nurse Staffing Manager
ATC Healthcare
02.2016 - 04.2018
BBA - Management
Sam Houston State University
06.2008 - 05.2012
High School Diploma -
Peachtree Ridge High School
08.2005 - 05.2008
Work History
Nurse Staffing Manager
ATC Healthcare
Birmingham, AL
02.2016 - 04.2018
- Reviewed applications and resumes to support hiring activities.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Mitigated risk factors in the recruitment process by conducting thorough background checks and reference verifications for potential candidates.
- Recruited and hired employees for ATC Healthcare.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
Scheduling Coordinator
Always Best Care
Birmingham, AL
04.2018 - 05.2020
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
Senior Staffing Manager
ATC Healthcare
Marietta, GA
06.2020 - 06.2023
- Collaborated with internal departments to align staffing goals with organizational objectives, ensuring optimal workforce planning outcomes.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Addressed and resolved customer complaints and issues to improve satisfaction.
Account Manager
ATC Healthcare
San Francisco, CA
06.2023 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 270 employees to verify accuracy of information.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA 08.2005 - 05.2008
BBA - Management
Sam Houston State University
Huntsville, TX 06.2008 - 05.2012
Skills
- Strategic Planning
- Account Management
- New Account Creation
- Staff Management
- Event Planning
- Business Development
- Revenue Retention
- Weekly Payroll
- Time Management
- Account Servicing Skills
- Managing Multiple Tasks
- Business Development and Planning
- Staff Development
- Compliance Requirements
- Customer Satisfaction