Amber Brown
Oregon City,OR
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Kaiser Permanente
03.2010 - Current
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Dispatcher
Solvone
09.2007 - 03.2010
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Tracked and monitored vehicle performance and maintenance.
- Assisted in resolving customer complaints and grievances.
Retail Associate
Fred Meyer
09.2004 - 09.2006
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Cosmetology - Cosmetology
Aveda Institute
Portland, OR10-2025
Medical Assistant - Medical Assistant
Clackamas Community College
Oregon City06-2007
GED -
Clatsop Community College
Astoria, OR06-2002
Skills
- Patient check-in
- Patient identity verification
- Registration management
- Insurance verification
Certification
- Certified CHAA/NAHAM
- Certified Oregon Notary
- Certified Medical Assistant
Timeline
Patient Access Representative
Kaiser Permanente
03.2010 - Current
Dispatcher
Solvone
09.2007 - 03.2010
Retail Associate
Fred Meyer
09.2004 - 09.2006
Cosmetology - Cosmetology
Aveda Institute
Medical Assistant - Medical Assistant
Clackamas Community College
GED -
Clatsop Community College