Amber Brown
Phoenix,AZ
Summary
Very confident and compassionate person who handles all customers with extreme care. I'm looking for an opportunity to be able to do what I do best which is building strong relationships with anyone I encounter and provide complete help. I am motivated and dedicated to learning new skill sets and broaden opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Specialist
Certified ADAS
05.2024 - 08.2024
- My duties as a billing specialist at certified Adas were to review paperwork and create invoices
- Review pre & post scans including calibrations and any job that was done for a specific client
- I also wrote up pre bills
- Create the invoices with all the correct information, amounts and correct shops and then send to the correct receiver for payment
Direct Support Professional
Wee Care Corporation
10.2023 - 07.2024
- My duties as a provider are to make sure the client is well taken care of and all of their needs are met, work on their goals, and successes
- Also to obtain a good relationship with the families so the communication about the client is always professional
- I also am trained in habilitation so again working on their goals, bathing, toileting, medications etc
Criminal Background Researcher
Universal Background Screening
03.2024 - 05.2024
- As a criminal court specialist my duties are to analyze criminal cases, research charges and dispositions, edit and submit anything reportable
- Also making calls to courts, DAs and also probation
- In summary researching cases all over the US, putting into perspective all global and state rules
- Making sure cases are reportable or to be cleared
Collateral Analyst
Phoenix Capital Group
09.2019 - 08.2023
- As a collateral Analyst my duties were to analyze invoices as they come through our system
- I would look through and make sure the amounts and fees were correct, no damages were done, addresses and information matches and there were no discrepancies that can cause further issues in the underwriting process
- I also made verification phone calls and emails
- As an analyst I was responsible for working in a Collection Queue for websites and soft calls
- I would Call for payments status and pay dates and resolving any issues our clients may have
Teacher
Valley Learning Center and Child care
11.2018 - 09.2019
- I worked as a toddler teacher
- My duties as a Two- Three year old teacher were to make sure each and every child was safe and happy
- I followed a certain Curriculum each day
- Diapers and potty training, arts and crafts, reading and writing and outside time
- Keeping track of all children meals and potties through out the day
- Also keeping a portfolio of all the progress each child makes
- In charge of scheduling parent conferences
Teacher
Sunrise Preschool
07.2018 - 10.2018
- I worked as a toddler teacher
- My duties as a Two- Three year old teacher were to make sure each and every child was safe and happy
- I followed a certain Curriculum each day
- Diapers and potty raining, arts and crafts, reading and writing and outside time
- Keeping track of all children meals and potties through out the day
Office Assistant
GOScH AUTO GROUP
08.2017 - 06.2018
- As an office assistant my duties were to collect paperwork from each individual store, go through all of the information making sure everything is correct and then scan the paperwork into the system
- Receive and place phone calls, review paperwork, work with several systems to maintain proper documentation and history for each client
Cocktail Server/Bartender
Soboba Casino
01.2016 - 12.2017
- As a cocktail server my duties were to serve each guest with a smile and great attitude
- I would take drink and food orders in my assigned section for the day
- Input the orders, deliver the guests items and then cash them out
- Frequently assisting the bartender with anything needed along the lines of retrieving ice, liquor, cups etc
Hostess
Red Robin Gourmet Burger
12.2016 - 03.2017
GMC
Stater Bros
08.2013 - 12.2016
- My responsibilities as a GMC is to maintain the floral department, this includes balloons
- Making sure that my department is presentable, all my flowers and plants are cut/watered the proper way
- I place orders for my store, also special orders fro customers
- I also was in charge of certain sections in the produce department
- All salad walk, salad dressings, preservative juices and fruit wall
- Maintaining inventory, ordering products, keeping track of shrink and also making sure each customer never left unhappy
- My job as a GMC in the floral department is to sell sell sell!
- If needed on the sales floor, I was In charge of stocking beer, water, dog food, soda, cookies/crackers and paper items
- Also in charge of running the costumer service check stands for lottery, money orders, money transfers etc
- Working as a GMC at Stater Bros has shown me incredible customer service skills, being able to help a customer with all that they need
- Also how to help an upset customer work through the issue and make sure it gets fixed so they will return to our store
In Home Caregiver
CAMBRIAN HOMECARE
02.2014 - 03.2015
- This position was an on call position for special needs families, i did a variety of different tasks from playing, toileting, cooking, driving places, medications, school work, sensory projects etc
- I worked with children from 4 all the way to 18!
Education
High school diploma -
Skills
- Front desk
- Computer skills
- Communication skills
- Organizational Skills
- Phone etiquette
- Early Childhood Education
- Microsoft Outlook
- Accounting software
- QuickBooks
- Office management
- Organizational skills
- Customer service
- Analysis skills
- Infant Care
- Childcare
- Continuous improvement
- Cash register
- Caregiving
- Accounts payable
- Leadership
- Accounting
- Autism Experience
- Administrative experience
- Data entry
- Banking
- Customer service (10 years)
- Microsoft Excel
- Special Needs
Certification
- CPR Certification
- Driver's License
Timeline
Billing Specialist
Certified ADAS
05.2024 - 08.2024
Criminal Background Researcher
Universal Background Screening
03.2024 - 05.2024
Direct Support Professional
Wee Care Corporation
10.2023 - 07.2024
Collateral Analyst
Phoenix Capital Group
09.2019 - 08.2023
Teacher
Valley Learning Center and Child care
11.2018 - 09.2019
Teacher
Sunrise Preschool
07.2018 - 10.2018
Office Assistant
GOScH AUTO GROUP
08.2017 - 06.2018
Hostess
Red Robin Gourmet Burger
12.2016 - 03.2017
Cocktail Server/Bartender
Soboba Casino
01.2016 - 12.2017
In Home Caregiver
CAMBRIAN HOMECARE
02.2014 - 03.2015
GMC
Stater Bros
08.2013 - 12.2016
High school diploma -
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