Summary
Overview
Work History
Education
Skills
Timeline
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Amber Brown

Hazel Green

Summary

Service-oriented Customer

Support Representative with 10+years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

16
16
years of professional experience

Work History

CW Technical Support Representative

Foundever
12.2024 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Manager

Big Lots
02.2019 - 11.2024
  • Oversaw daily operations of a high volume retail store, including team leadership, inventory management, and customer service.
  • Managed and trained associates to exceed sales goals, optimize store displays, and maintain a safe organized environment.
  • Ensured financial performance through budget management and cost control while delivering exceptional customer experiences.

Logistics Coordinator

Ryder Logistics
05.2010 - 01.2019
  • Managed the coordination of inbound and outbound shipments, ensuring timely and accurate delivery of goods.
  • Worked closely with vendors, carriers and internal teams to optimize supply chain processes.
  • Monitored inventory levels, tracked shipments, and resolved logistical issues to maintain smooth operations and customer satisfaction.

Assistant Manager

Toysrus
03.2009 - 05.2010
  • Assisted in managing daily store operations, including supervising staff, overseeing sales, and ensuring exceptional customer service.
  • Trained and developed team members to achieve sales targets and maintain store standards.
  • Handled store inventory management, visual merchandising, and ensured store compliance with company policies.

Education

Diploma -

Calumet New Tech
Gary, Indiana

Skills

  • Call Center operations
  • remote support
  • technical support
  • Customer relations
  • Task prioritization
  • Scheduling and coordinating
  • Team leadership
  • Multitasking
  • Computer skills
  • Communication skills
  • Call center operations

Timeline

CW Technical Support Representative

Foundever
12.2024 - Current

Manager

Big Lots
02.2019 - 11.2024

Logistics Coordinator

Ryder Logistics
05.2010 - 01.2019

Assistant Manager

Toysrus
03.2009 - 05.2010

Diploma -

Calumet New Tech

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Amber Brown