Amber Bruce
CASTAIC,CA
Summary
Customer-oriented Store Manager offering over 21 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
Work History
Store Manager
Sally Beauty
Granada Hills, CA
04.2019 - Current
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
Training Store Manager
Things Remembered
Valencia, CA
05.2001 - 04.2019
- Assisted in the development of training materials and programs for store staff.
- Identified gaps in existing training processes, and developed strategies to address them.
- Conducted new hire orientations, providing information on company policies and procedures.
- Developed detailed reports regarding store performance metrics related to training initiatives.
- Monitored employee progress and provided coaching when necessary.
- Ensured compliance with corporate standards for safety, customer service, and product knowledge.
- Organized team building activities to promote collaboration among employees.
- Maintained records of all trainings conducted, including attendance rosters and course evaluations.
- Facilitated workshops on topics such as conflict resolution, customer service, sales techniques.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Interviewed and hired team members which demonstrated dedication and added value to team.
Education
High School Diploma -
William S. Hart High School
Newhall, CA08-2003
Skills
- Store Merchandising
- Supply Ordering
- Team Development
- Loss Prevention
- POS Systems
- Shift Scheduling
- Payroll Management
- Customer Service Management
- Employee Training
- Customer Service
- Store Opening and Closing
- Performance Reviews
- Work Planning and Prioritization
- Problem-Solving
Timeline
Store Manager
Sally Beauty
04.2019 - Current
Training Store Manager
Things Remembered
05.2001 - 04.2019
High School Diploma -
William S. Hart High School