Amber Bruce
Newport News
Summary
Dynamic Ultrasonographer III at Riverside Regional Medical Center, specializing in abdominal and obstetric sonography with a proven ability to optimize workflows and boost team performance. Experienced in ACR-compliant imaging and efficient patient scheduling, fostering collaboration to achieve high-quality diagnostic outcomes. Dedicated to continuous improvement and adept at effective communication within healthcare settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ultrasonographer III
Riverside Regional Medical Center
Newport News
07.2021 - Current
- Executes precise diagnostic procedures.
- Managed department scheduling operations efficiently.
- Guides onboarding process for new team members and learners.
- Contributed to the organization of monthly meetings.
- Looks up prior imaging and appropriate labs for each exam and/or procedure.
- Identifies patients accurately before exams and procedures.
- Forecasted supply and demand to maintain adequate stock levels.
- Efficiently schedules patient appointments without needing central scheduling.
- Demonstrated ability to support coworkers during challenging tasks.
- Facilitated readiness of departmental workflow at the start of each day.
- Monitors physical media order to ensure special tests and requests are completed.
- Manages pending orders, ensuring swift resolution of any delays.
- Assumed lead technical responsibilities during team leader's absence.
- Conducted end-of-shift inspections to verify exam transmission to AGFA.
- Completed various Process Enhancement initiatives.
- Delivered high-quality ACR-compliant images.
- Adheres to protocols for urgent patient findings.
- Conducted thorough reviews of student images to detect any underlying pathology.
Sonographer
Sentara Albemarle
Elizabeth City
05.2021 - 09.2021
- Executed comprehensive assessments of abdominal regions.
- Performed diagnostic exams to evaluate venous function in various extremities.
- Completed examination of arteries in both lower and upper limbs.
- Executed detailed assessments of the carotid region.
- Preserved a secure environment for patients.
- Engaged in clear and effective dialogue with colleagues.
- Executed diagnostic procedures to assess obstetric and gynecological conditions.
- Prepared detailed reports on examinations.
- Efficiently oversaw daily time management.
- Transferred patients to and from the emergency room.
- Met with pregnant patients to carry out initial, 12-week, anatomy, growth and other required types of scans on developing embryos and fetuses.
Customer Service Representative
IBEX
Hampton
12.2019 - 08.2020
- Answer inbound calls
- Review rides for refunds or cancellation
- Approve or decline documents for driver's vehicles
- Process accident and collision reports
- Make outbound calls to drivers when accidents have been reported
- Email drivers, passengers, and adjusters
Automotive Sales Representative
Casey Auto Group
Newport News
10.2015 - 11.2018
- Make daily phone calls
- Greet customers
- Consult customers as to which vehicle would best fit their needs and wants
- Take customers on a test drive
- Process credit applications
- Budget customers for a particular vehicle
- Do pre-appraisals on vehicles
- Contact customers to assure their purchase was satisfactory
Customer Service Supervisor
EGS
Newport News
10.2015 - 11.2018
- Supervisor- monitoring calls making sure agents are meeting quality for each call, resolving customers problems on a supervisor level, doing form audits, answering questions an agent may have about our process, discussing any new information or process that changes for the company and making sure each agent understand the process or new information, making calls to local centers to make arrangements for upset customer and personal coaching and training for each agent to ensure they are being the best they can be
- PCA- The same as a customer service representative, going above and beyond for large account customers, making calls to the local centers for urgent matters, emailing sales representatives when the customer has a problem, trying to locate packages in our lost and found, and taking ownership for our errors and following up with the customer to ensure their problem is resolved
- CSR- Tracking packages, ordering supplies, scheduling pick-ups, processing request on packages such as changing the address or return to shipper, processing a refund for late packages, starting investigations on packages when lost, educating customers on UPS processes, and providing excellent customer service
Education
Associate in Applied Science Degree - Diagnostic Medical Sonography
ECPI University
Newport News, Virginia02.2021
Skills
- Knowledge of Mindray and Phillips ultrasound machines
- Knowledge of different methods to achieve optimal image quality
- Post-procedure care
- Knowledge in EPIC
- Knowledge in Meadstream
- Knowledge in Microsoft Office
- Abdominal sonography
- Obstetric sonography
- Diagnostic ultrasound
- Interventional procedures
- Knowledge of normal versus abnormal anatomy
- Detail Oriented
- CPR
- Diagnostic imaging
- ACR compliance
- Emergency response procedures
- Workflow optimization
- Patient scheduling
- Effective communication
- Team leadership
- Onboarding training
- Supply chain management
- Quality assurance
- Breast sonography
Certification
- SPI
- BLS
- RDMS (AB, OB/GYN)
Training
- Sentara Albemarle, Elizabeth City, North Carolina, 09/01/20, Present, Performed abdominal exams, Performed venous lower and upper extremity exams, Performed Arterial lower and upper extremity exams, Carotid exams, Maintained patient safety, Communicated with other workers, Performed OB and GYN scans, Reported exams, Managed time during a busy day, Transported patient to and from emergency room
- Riverside Diagnostic Center, Williamsburg, Virginia, 08/01/20, 09/30/20
References
- Eric Pickett, 2618 Ryland Road, Hampton, Virginia, 23663, (757) 303-9522, Ericpickett10@yahoo.com, Friend
- Tierra Dewberry, 537 Bellwood Road, Newport News, Virginia, 23601, (757) 945-3476, Tierradewberry01@gmail.com, Friend
- Maya Johnson, 153 Heritage Way, Newport News, Virginia, 23602, (757) 292-3226, Johnsonmaya78@gmail.com, Friend
Professional References
- Malcolm Rooks, Sales Manager, Casey Auto Group, 11700 Jefferson Avenue, Newport News, Virginia, 23601, (757) 591-1000, Previous manager
- Travis Battles, Sales Manager, Casey Auto Group, 11700 Jefferson Avenue, Newport News, Virginia, 23601, (757) 591-1000, Previous Manager
- Mike Francis, Customer Service, APAC, 11008 Warwick Boulevard, Newport News, Virginia, (757) 291-0585, Previous Co-worker
Accomplishments
- Received the Great Catch award
- Multiple Champion of Caring awards
References
References available upon request.
Timeline
Ultrasonographer III
Riverside Regional Medical Center
07.2021 - Current
Sonographer
Sentara Albemarle
05.2021 - 09.2021
Customer Service Representative
IBEX
12.2019 - 08.2020
Automotive Sales Representative
Casey Auto Group
10.2015 - 11.2018
Customer Service Supervisor
EGS
10.2015 - 11.2018
Associate in Applied Science Degree - Diagnostic Medical Sonography
ECPI University
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