Amber Bruey
Raleigh,NC
Summary
Versatile and dynamic professional with a proven track record, adept in office management and customer service. Excelled in enhancing team productivity and client satisfaction through innovative solutions and effective communication. Highly dependable, organized, detail-oriented and dedicated to fostering productive, positive work environment. Skilled in office software programs and fostering positive relationships, achieving a significant increase in employee retention and customer loyalty.
Overview
14
14
years of professional experience
Work History
Office Manager/ Bookkeeper/ HR/ Owner
Bruey & Sons Construction
02.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Director of Grants and Fundraising
Habitat for Humanity
08.2022 - 03.2023
- Assisted in the development of compelling narratives for grant proposals, effectively conveying the organization''s mission and impact.
- Promoted a culture of transparency by maintaining accurate and up-to-date grant information on the organization''s website and internal systems.
- Prepared agendas and materials for internal grant meetings, supporting effective decision-making processes among stakeholders.
- Assisted in crafting persuasive letters of inquiry that generated interest from potential funders.
- Enhanced communication between departments with regular updates on grant statuses, fostering a collaborative work environment.
- Streamlined the grants management process by implementing efficient tracking systems for applications and awards.
- Developed strong relationships with foundation officers, positioning the organization as a trusted partner in achieving shared objectives.
- Ensured timely submission of all required reports, maintaining positive relationships with funders and adhering to reporting deadlines.
- Collaborated with program staff to develop project budgets, ensuring alignment with grant guidelines and requirements.
- Conducted thorough research on potential funding sources, identifying new opportunities for organizational growth.
- Worked closely with finance department to reconcile project expenses according to funder requirements.
- Maintained comprehensive records of awarded grants, facilitating accurate financial tracking and reporting.
- Provided essential support during audits by compiling necessary documentation related to grants received.
- Increased grant application success rates by meticulously reviewing and editing proposals.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Human Resources Manager
Hams Farms
05.2022 - 08.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Processed employee claims involving performance issues and harassment.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Character Education Teacher and Middle Grades Chee
Perquimans County Public Schools
08.2021 - 05.2022
- Incorporated storytelling into lessons as a powerful tool for conveying moral messages and sparking meaningful conversations about ethics and values.
- Collaborated with colleagues to refine curriculum materials for greater relevance and impact on student learning outcomes.
- Participated in professional development opportunities focused on character education best practices, staying current with research-based approaches to teaching moral values and ethical principles.
- Developed creative lesson plans that incorporated real-life examples, fostering a connection between character education and students'' daily lives.
- Implemented innovative teaching methods to inspire critical thinking, empathy, and ethical decision-making among students.
- Promoted an inclusive classroom atmosphere by addressing diverse learning styles and cultural backgrounds within instructional practices.
- Conducted ongoing assessments of student progress using various tools, adjusting instructional approaches accordingly to maximize learning gains.
- Utilized project-based learning activities to encourage teamwork, cooperation, and problem-solving skills among students while reinforcing character concepts.
- Provided individualized support for students struggling with course material, resulting in increased confidence and improved academic performance.
- Established positive relationships with parents through regular communication regarding student progress and needs, contributing to a supportive learning environment.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Consistently enforced safety protocols during practices, reducing injury rates among participants significantly.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Mentored young athletes, providing guidance on personal growth and academic achievements.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Managed scheduling for practices, performances, and competitions, ensuring timely communication with parents and team members.
- Choreographed creative routines that captivated audiences at sporting events and competitions alike.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
Administrative Assistant/School Nurse
Glendale Christian School
08.2017 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
HR Coordinator/Recruiter
Indian River Home Care
11.2016 - 12.2018
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Dental Office Manager
Signature Smiles
07.2017 - 09.2018
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
Dental Office Manager
Treasure Coast Laser Periodontics
02.2015 - 07.2017
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Improved team morale and reduced turnover through regular training sessions and team-building activities.
Dental Financial Office Manager
Pediatric and Adult Dentistry
06.2014 - 02.2015
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
Dental Insurance Coordinator/Office Manager
Mount Olive Family Dentistry
03.2011 - 04.2014
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Implemented an electronic filing system for improved organization of patient records, resulting in increased efficiency during audits or inquiries from insurers.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
Bachelor of Science - General Education
University of Central Florida
Orlando, FL08-2021
Associate of Applied Science - Medical Office Administration
Wayne Community College
Goldsboro, NC05-2013
Bachelor of Science - General Education
Wayne Community College
Goldsboro, NC05-2012
High School Diploma -
Charles B. Aycock High School
Pikeville, NC05-2005
Skills
- Customer service
- Accounts receivable
- HR policies and procedures
- Maintains confidentiality
- Treatment Planning
- Insurance processes
- Office management
- Verbal and written communication
- Team management
- Microsoft office proficiency
- New employee orientations
- Administrative skills
- Dental software proficiency
- Customer service
- Organizational skills
- Quickbooks
- Training and mentoring
- Growth mindset
- File organization
- HR policies compliance
- Recruiting and sourcing
- Insurance billing
- Insurance claims processing
- Office administration
- Business management
- Dental office management
- Data entry
- Patient scheduling
- Accounts payable
- Computer proficiency
- Superb interpersonal skills
- Clear oral/written communication
- Marketing
- Empathy development
- Privacy and confidentiality
- Strong problem solver
- HIPAA compliance
- Scheduling and calendar management
- Documentation and recordkeeping
- ADP
- Payroll processing
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Director of Grants and Fundraising
Habitat for Humanity
08.2022 - 03.2023
Human Resources Manager
Hams Farms
05.2022 - 08.2022
Character Education Teacher and Middle Grades Chee
Perquimans County Public Schools
08.2021 - 05.2022
Administrative Assistant/School Nurse
Glendale Christian School
08.2017 - 05.2019
Dental Office Manager
Signature Smiles
07.2017 - 09.2018
HR Coordinator/Recruiter
Indian River Home Care
11.2016 - 12.2018
Office Manager/ Bookkeeper/ HR/ Owner
Bruey & Sons Construction
02.2016 - Current
Dental Office Manager
Treasure Coast Laser Periodontics
02.2015 - 07.2017
Dental Financial Office Manager
Pediatric and Adult Dentistry
06.2014 - 02.2015
Dental Insurance Coordinator/Office Manager
Mount Olive Family Dentistry
03.2011 - 04.2014
Bachelor of Science - General Education
University of Central Florida
Associate of Applied Science - Medical Office Administration
Wayne Community College
Bachelor of Science - General Education
Wayne Community College
High School Diploma -
Charles B. Aycock High School