Amber Bryant
Operations Integrator
South Whitley ,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Director of Operations
Patient AutoPilot/Holistic Health Media
05.2021 - Current
- Client satisfaction rose over 42% due to my implementation of new operating procedures
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
- Mentored and coached team members to foster productive and engaging work environment.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Monitored and coordinated workflows to optimize resources.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Case Manager
NE Colorado Options for Long Term Care
01.2019 - 04.2021
- Advocated for social and community service programs to increase awareness and funding.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Analyzed trends and data to inform decision-making and program development.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Partnered with local organizations to expand access to social and community services.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
Owner
K & L Systems Plumbing
02.2005 - 04.2008
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Established foundational processes for business operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
BACHELOR OF ARTS - HISTORY and HEALTH CARE MANAGEMENT
Metropolitan State College of Denver
Denver, COSkills
Performance Improvement
Needs Assessment
Customer Relations
Team Leadership
Time Management
Growth Mindset
Self Motivation
Operations Management
Strategic planning and execution
Staff Development
Problem-solving aptitude
Additional Information
Adopting new technology easily, efficiently, and independently
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Timeline
Director of Operations
Patient AutoPilot/Holistic Health Media
05.2021 - Current
Case Manager
NE Colorado Options for Long Term Care
01.2019 - 04.2021
Owner
K & L Systems Plumbing
02.2005 - 04.2008
BACHELOR OF ARTS - HISTORY and HEALTH CARE MANAGEMENT
Metropolitan State College of Denver