AMBER B. STILLMAN
Magnolia,USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Assistant Shift Manager/Social Media Marketing
LaScala’s Birra
01.2021 - 04.2025
- Photograph, edit and create content for Instagram and Facebook. (onsite/remote)
- Assist in hosting events such as baby and bridal showers. Along with larger private parties using preselected menu options.
- Maintain relationships with multiple vendors to market new products.
- Manage restaurant staff, accommodate guests and handle cash flow.
- Train new servers, front staff and shift managers while serving my own section.
Fraud Specialist II
TD Bank N.A.
01.2017 - 01.2021
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Acknowledging time management to ensure each task is treated efficiently.
- Previous role: Assistant Head Teller
- Achievements: Completed the first Head Teller Achieve Program.
- Present leadership, offer conflict resolution and communication.
- Mentor a team of tellers in product and service sales using coaching observations.
- Responsible for customer transactions and maintaining the cash flow of the vault.
- Managing day to day operations and procedures for proficient audits.
- Previous Role: Customer Service Representative I/Cross Trained Teller
- Maintain a strong knowledge of company products and services.
- Resolve customer complaints while scheduling appointments to follow up.
- Responsible for opening/closing/maintaining customer bank accounts.
Staffing Manager/Recruiter
Randstad Staffing, USA
01.2016 - 01.2017
- Conduct screenings to evaluate candidate qualifications.
- Facilitate onboarding process for new hires.
- Generated referrals to boost sales performance.
Lead Teller/Customer Service and Sales Representative
Wells Fargo Bank, N.A.
01.2015 - 01.2016
- Guided and energized sales professionals to enhance performance.
- Directed daily activities adhering to regulations.
- Oversaw cash exchange processes efficiently.
Education
Bachelor of Science - Business Administration Marketing-Management
Holy Family University
Philadelphia, PASkills
- Customer service focus
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Teamwork
- Strong leadership
- Customer service
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Assistant Shift Manager/Social Media Marketing
LaScala’s Birra
01.2021 - 04.2025
Fraud Specialist II
TD Bank N.A.
01.2017 - 01.2021
Staffing Manager/Recruiter
Randstad Staffing, USA
01.2016 - 01.2017
Lead Teller/Customer Service and Sales Representative
Wells Fargo Bank, N.A.
01.2015 - 01.2016
Bachelor of Science - Business Administration Marketing-Management
Holy Family University
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