AMBER BUCKNER
Raleigh,NC
Summary
Dedicated staffing professional with a history of meeting and exceeding company goals utilizing consistent and organized practices. Documented strengths in leadership and building and maintaining relationships with diverse range of internal/external stakeholders in dynamic, fast-paced environment.
Overview
22
22
years of professional experience
Work History
Executive Director of Operations
ZP Group | Parent Company of Piper Companies & Zachary Piper Solutions
02.2022 - 02.2024
- Provide day-to-day leadership and management of the Piper Companies Raleigh field office
- Develop and implement a local market strategy while measuring the effectiveness of all office-level operational processes
- Recruit, select, train, and evaluate office staff to foster a success-oriented, accountable environment
- Motivate, mentor, and lead a high-performance sales and recruiting team to reach individual and cumulative office goals
- Prepare quarterly and annual forecasts of projected sales, gross profit, and net profit in collaboration with Executive Leadership
- Achieved Office of the Year 2020 & 2021
Director, Recruiting Operations
ZP Group | Parent Company of Piper Companies & Zachary Piper Solutions
01.2018 - 01.2019
- Responsible for the oversight of the delivery team for the Raleigh field office supporting Piper Companies
- Oversee all aspects of recruiting operations from onboarding, training, development, activity standards, productivity, promotions, and reporting
- Work with the Managing Director and the management structure of the office to drive weekly production, office initiatives, and recruiter development
- Work in tandem with the Vice President of Delivery to drive company recruiting initiatives, improve recruiter productivity, manage and implement projects, as well as make recommendations concerning members of the recruiting and business development teams
Account Manager | Sr. Account Executive
Apex Systems, Inc.
09.2005 - 01.2018
- Engage in business-to-business sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications, Telecommunications, and Engineering
- Maintain and expand current relationships at existing accounts by developing relationships with C-Level executives, directors, hiring managers, and procurement/HR
- Maintain vendor relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies
- Act as business partner to advise clients on the appropriate staffing model (i.e
- Staff augmentation, SOW, RPO, MSP, VMS) based on IT goals
- Work closely with internal delivery team to identify and engage qualified resources in accordance with SLAs and program deliverables where applicable
- Manage the Pre-Sales Development Program, providing training, coaching and support to new and potential Account Managers
- Top Sales Performer / Contest Winner, 2006-2013
- Million Dollar Club - 2008, 2011, 2012 & 2013
- Raleigh MVP – 2008, 2011, and 2012.
Technical Recruiter
Apex Systems
02.2005 - 09.2005
- Utilize established, proven recruiting resources to attract qualified professionals interested in contract and contract-to-hire, and full-time employment
- Screen candidates to ensure their qualifications meet client requirements
- Conduct skills testing, office interviews, reference checks and background investigations
- Present job opportunities to qualified candidates and negotiate contract terms
- Prepare candidates for the client interview process
- Build professional relationships with contract employees through lunch meetings and on site visits
- Network for new business opportunities and referrals.
Banquet Director | Catering Manager
Lakeview Restaurant & Catering and Colonie Senior Service Centers, Inc.
09.2003 - 12.2004
- Schedule and coordinate all on/off-site events
- Conduct all contract negotiations between current and prospective customers
- Work in conjunction with Kitchen Manager to hire / train / retain all wait staff
- Work closely with Executive Chef to ensure food quality / presentation for each event
- Market to the local community including social clubs, organizations, associations, councils, societies etc., who may require off-site meeting space and/or catering services for their regular meetings and various special events held throughout the year.
Marketing & Business Development Intern
Colwell & Salmon Communications, Inc.
01.2003 - 09.2003
- Completed prospecting via telephone to identify potential business opportunities
- Utilized CRM software to record / update all necessary client information
- Assisted with the development of business proposals for current / prospective clients
- Explored various avenues for advertising and gaining access to local / national vendor lists
- Assisted Business Development Manager with various projects / assignments as needed.
Level 2 Business-to-Business Account Representative
Colwell & Salmon Communications, Inc.
09.2001 - 12.2002
- Generated high quality leads by providing marketing communications support via telephone, email and fax
- Utilized CRM software to record / update all relevant and required information gathered from the lead generation process
- Provided feedback, both verbal and written, to supervisor(s) on results / effectiveness of campaign strategy and tactics
- Participated in “on the floor” rep training when needed, as well as role playing and monitoring sessions for employee training purposes
- Mentored representatives from company’s India location.
Education
Bachelor of Arts - Business Communications
SUNY At Albany
Albany, NY05.2003
Skills
- Hiring and Onboarding
- Business Development
- Sales Coaching
- Training & Development
- P&L Management
- Revenue Growth
- Relationship Building
- Client Account Management
- Operations Management
- Cross-Functional Collaboration
- Spreadsheet Management
- Applicant Tracking Systems
Timeline
Executive Director of Operations
ZP Group | Parent Company of Piper Companies & Zachary Piper Solutions
02.2022 - 02.2024
Director, Recruiting Operations
ZP Group | Parent Company of Piper Companies & Zachary Piper Solutions
01.2018 - 01.2019
Account Manager | Sr. Account Executive
Apex Systems, Inc.
09.2005 - 01.2018
Technical Recruiter
Apex Systems
02.2005 - 09.2005
Banquet Director | Catering Manager
Lakeview Restaurant & Catering and Colonie Senior Service Centers, Inc.
09.2003 - 12.2004
Marketing & Business Development Intern
Colwell & Salmon Communications, Inc.
01.2003 - 09.2003
Level 2 Business-to-Business Account Representative
Colwell & Salmon Communications, Inc.
09.2001 - 12.2002
Bachelor of Arts - Business Communications
SUNY At Albany
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