Amber Buggs
Bossier City,LA
Summary
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
1&2 Support Specialist
GDIT Federal Emergency Management Agency (Fema)
10.2024 - 05.2025
- Provided first-level technical support to users, addressing issues related to software applications and IT systems.
- Collaborated with cross-functional teams to troubleshoot and resolve incidents, ensuring minimal disruption to operations.
- Responded to customer inquiries, providing timely and accurate information regarding FEMA services.
- Facilitated communication between departments to streamline support processes and enhance service delivery.
Stockroom Operation Associate
Omni Fulfillment Kohl’s
05.2023 - 09.2024
- Engage and connect with customers, providing excellent hospitality.
- Drive sales by offering information on merchandise assortment, promotions, and events.
- Effectively handle operational processes to ensure smooth customer experiences.
Front-End Services
Walmart
08.2022 - 12.2022
- Exceptional customer service and maintained a customer-ready area.
- Demonstrated ability to thrive in a fast-paced environment while prioritizing customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Restaurant Crewmember
Raising Cane’s
06.2022 - 09.2022
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Operated kitchen equipment and adhered to food safety standards, maintaining high-quality food preparation.
- Collaborated with team members to streamline operations, improving order accuracy and efficiency.
Customer Service Representative
David’s Bridal
06.2022 - 08.2022
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers in selecting bridal gowns, enhancing overall shopping experience and satisfaction.
Front Desk Clerk
YMCA of Northwest Louisiana
05.2022 - 07.2022
- Coordinated membership services, including enrollment, renewals, and cancellations efficiently.
- Provided exceptional customer service while addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
Barista
PJ’s Coffee of New Orleans
10.2021 - 02.2022
- Delivered exceptional customer service, ensuring positive experiences and fostering loyalty.
- Managed inventory, conducting regular stock assessments to maintain supply levels and reduce waste.
- Operated espresso machines, consistently preparing high-quality beverages according to established standards.
Technician Assistance
Innovation Pipeline
10.2020 - 05.2021
- Mastered various mobile platforms and operating systems to provide expert assistance in device setup.
- Bolstered patient safety through consistent implementation of fall prevention measures such as bed alarms, hourly rounding, and mobility assistance.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Education
Associate of Applied Science - Computer and Networking Information Technology
Tyler Junior College
05-2021
Cyber Security
Grambling State University
Skills
- Remote support
- Customer service
- Support services
- Customer relationship management
- Organizational
- Computer Skills
- Problem-Solving
- Advanced proficiency in Microsoft Word, Access, PowerPoint and Excel
Certification
- Licensed Information Systems Professional - 2024-2025
- Licensed Cybersecurity Analyst -2023 - 2025
Timeline
1&2 Support Specialist
GDIT Federal Emergency Management Agency (Fema)
10.2024 - 05.2025
Stockroom Operation Associate
Omni Fulfillment Kohl’s
05.2023 - 09.2024
Front-End Services
Walmart
08.2022 - 12.2022
Restaurant Crewmember
Raising Cane’s
06.2022 - 09.2022
Customer Service Representative
David’s Bridal
06.2022 - 08.2022
Front Desk Clerk
YMCA of Northwest Louisiana
05.2022 - 07.2022
Barista
PJ’s Coffee of New Orleans
10.2021 - 02.2022
Technician Assistance
Innovation Pipeline
10.2020 - 05.2021
Cyber Security
Grambling State University
Associate of Applied Science - Computer and Networking Information Technology
Tyler Junior College
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