Amber Buras
Denham Springs,LA
Summary
Dynamic Quality Control Analyst with proven expertise at Plexos Group in project management and process improvement. Adept at conflict resolution and team collaboration, I successfully enhanced product quality and streamlined operations. Recognized for training and developing staff, I drive continuous improvement and foster strong relationships to achieve project goals.
Overview
17
17
years of professional experience
Work History
Construction Case Manager
Team Title
Baton Rouge, LA
08.2023 - Current
- Monitored progress of recovery projects funded by FEMA grants.
- Evaluated structural integrity and safety hazards for damaged buildings.
- Reviewed building plans, drawings, blueprints, photographs, and other relevant documents to evaluate the extent of damage.
- Participated in outreach activities promoting awareness of FEMA services available to those affected by natural disasters.
- Managed multiple projects with competing deadlines simultaneously.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Quality Control Analyst
Plexos Group
, MN
10.2022 - 08.2023
- Developed and maintained project plans, timelines, and budgets to ensure successful project execution.
- Created and implemented processes that facilitated timely completion of projects.
- Maintained detailed records of project documents, including specifications, change orders, and invoices.
- Corresponded with providers to resolve missing or incomplete documentation for claim adjudication.
- Identified and tracked software defects using bug tracking systems to enhance product quality.
- Monitored production environment performance metrics for anomalies indicating potential quality issues.
- Assisted QA team members in pinpointing areas for process improvement.
- Performed additional duties as requested by management team to support overall objectives.
USVI Project Case Manager/QC Specialist
Plexos Group
05.2022 - 10.2022
- Developed in-house marketing strategies utilizing audio tools for radio awareness campaigns.
- Created visual aids published in USVI newspaper to promote program visibility.
- Executed outbound calls to potential applicants based on previous leads.
- Conducted thorough phone screenings to ensure applicant qualifications for the program.
- Resolved IT issues through remote troubleshooting via telephone and email support.
- Collaborated with team members to establish effective processes aligned with project guidelines.
- Managed data entry and organization of applicant documents during initial project backlog.
- Balanced rent ledgers and developed budget plans to ensure financial accuracy.
- Built and established strong partnerships with teams, vendors and contractors.
- Drove continuous improvement of project delivery process by providing strong leadership.
MN & TX Project Case Manager/ QC/ Budget Specialist
Plexos Group
03.2021 - 05.2022
- Tailored processing for unique claims to ensure alignment with policy guidelines.
- Performed daily accounting and adjusted ledgers to meet program requirements.
- Created budget plans for each assistance request during quality control.
- Trained remaining 18 employees from an initial group of 1,084 for new project.
- Facilitated conflict resolution between landlords and tenants to meet all parties' needs.
- Conducted daily telephone interviews for emergency rental assistance with landlords and tenants.
- Built trust with applicants by verifying legitimacy through multiple factors.
- Managed time effectively by prioritizing tasks and ensuring checklist completion.
Mac Specialty Artist
Mac Cosmetics
Baton Rouge, LA
11.2015 - 01.2020
- Trained staff to enhance customer support and product sanitation practices.
- Conducted interviews with current customers for recruitment purposes.
- Travelled to Austin, TX for advanced training on customer service strategies.
- Facilitated conflict resolution to manage diverse personalities in a high-pressure environment.
- Established an inviting culture to promote a safe and happy workspace for employees.
- Performed resume reviews to identify top talent and ensure effective hiring processes.
- Scheduled and led formal and informal interviews to assess candidate suitability.
- Created a positive atmosphere to maximize customer experience during busy periods.
Appraisal Assistant
Romano And Associates
Walker, LA
11.2015 - 07.2017
- Collected sensitive documents related to foreclosure procedures and ensured secure handling.
- Communicated with appraisers to verify clients' banking information and facilitate transactions.
- Provided compassionate customer service, treating all clients with integrity and respect.
- Developed marketing flyers to promote new appraiser services and generate leads.
Assistant Coach/ Assistant Manager
Hibbett Sports
Walker, LA
07.2013 - 10.2015
- Reviewed resumes to identify potential candidates for hiring.
- Scheduled and conducted interviews, recording detailed notes on each candidate.
- Collaborated with General Manager to evaluate candidates and determine best fit.
- Executed background checks and facilitated onboarding processes for new hires.
- Trained new employees on company processes and procedures effectively.
- Managed cash operations, including balancing drawers and preparing bank deposits.
- Acted as Store Manager in absence of SM, overseeing store operations.
- Addressed team member issues to promote a cohesive work environment.
Chiropractic Assistant
Beaver Creek Health and Rehab
Denham Springs, LA
03.2012 - 08.2014
- Collected billing information, including bank, credit card, and insurance details from patients.
- Scheduled patient appointments and reviewed health histories to ensure comprehensive care.
- Managed inbound and outbound calls, enhancing communication between patients and providers.
- Maintained compliance with HIPAA regulations while communicating sensitive information.
- Checked cleanliness of office equipment and sterilized all medical instruments.
- Monitored inventory levels of tools and medications; ordered and restocked vitamins as needed.
- Recorded confidential patient data for doctor's records, ensuring accuracy and security.
- Input sensitive patient notes into the office system and followed up on treatment plans.
- Researched emerging trends in corporate learning solutions and technologies.
- Provided coaching and mentorship programs for staff members.
Guest Experience Lead
Audubon Aquarium & Zoo
New Orleans, LA
12.2010 - 02.2012
- Conducted navigation tours for high-profile clients throughout aquarium.
- Prepared venues and logistics for special events.
- Managed inventory collection for future events and ensured restocking.
Event Specialist
Triple B’s
New Orleans, LA
09.2008 - 10.2010
- Categorized tickets by events, managing printing and organization efficiently.
Forwarded detailed parking instructions to customers for streamlined access.
Scheduled valet attendants, enhancing service quality for guests.
Arranged travel accommodations, prioritizing customer comfort and convenience.
Sorted incoming mail and packages for timely distribution.
Balanced till daily, maintaining accurate financial records.
Managed food catering logistics to satisfy event needs. - Handled customer service inquiries related to specific events or venues.
- Developed detailed event plans and timelines to ensure successful execution of events.
Education
Associates of Science - Business Administration
Baton Rouge Community College
Baton Rouge, LA01.2021
Skills
- Project management
- Conflict resolution
- Process improvement
- Team collaboration
- Problem solving
- Leadership
- Communication
- Risk assessment
- Training and development
- Processes and procedures
- Staff training and motivation
- Relationship building
- Progress reporting
- Performance monitoring
References
- Lucy Hebert, Recruiter, 225-347-9701
- Darryl Gaspard, Engineer, 504-616-5327
- Undrea Dotch, ERAP Supervisor, 415-787-5506
Timeline
Construction Case Manager
Team Title
08.2023 - Current
Quality Control Analyst
Plexos Group
10.2022 - 08.2023
USVI Project Case Manager/QC Specialist
Plexos Group
05.2022 - 10.2022
MN & TX Project Case Manager/ QC/ Budget Specialist
Plexos Group
03.2021 - 05.2022
Mac Specialty Artist
Mac Cosmetics
11.2015 - 01.2020
Appraisal Assistant
Romano And Associates
11.2015 - 07.2017
Assistant Coach/ Assistant Manager
Hibbett Sports
07.2013 - 10.2015
Chiropractic Assistant
Beaver Creek Health and Rehab
03.2012 - 08.2014
Guest Experience Lead
Audubon Aquarium & Zoo
12.2010 - 02.2012
Event Specialist
Triple B’s
09.2008 - 10.2010
Associates of Science - Business Administration
Baton Rouge Community College
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