Amber Burch
Baltimore,MD
Summary
Experienced Medical Assistant/Phlebotomist bringing 11 years of experience to hospitals, growing laboratory, urgent & primary care settings. I’ve worked in multiple specialties such as Cardiology, Gynecology, Gastro, Podiatry, Pediatrics, Geriatric, Internal medicine, Neurology, and many more. I’m Highly-motivated always have a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I’m a very Ambitious, Hardworking and reliable Medical Assistant . Highly organized, proactive and punctual with team-oriented mentality.
Overview
13
13
years of professional experience
Work History
Site Coordinator
LabCorp
Baltimore, MD
07.2024 - 11.2024
- Supervised a team of specialist assigned various tasks at the site.
- Recorded temperatures and logs
- Maintained a clean/well stocked site
- Order supplies
- Monthly checklists
- Coordinated with doctors and labortories for patients.
- 100+ sticks daily
- Geriatric/pediatric/adult Venipuncture
- Newborns
- Paternity testing
- Drug screens
- Heels sticks
- Blood processing
- Touch system
- Maintained a clean, safe, and organized work environment.
- Assisted in the training of new phlebotomists.
- Documented patient information into electronic medical records system.
- Performed venipuncture and other blood collection procedures according to established standards.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Labeled blood vials with critical information like time of collection, date and patient name.
Site Coordinator
Quest Diagnostics
Baltimore
06.2023 - 07.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Used heel and finger stick methods to obtain blood from capillaries.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Medical Assistant
Express Care
Baltimore , MD
09.2021 - 01.2022
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Checked and repaired wounds with techniques such as liquid skin, sutures and bandages.
- Evaluated and treated sexually transmitted diseases.
- Provided women's health services for contraception, reproductive concerns and family planning.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Observed strict safety measures, including checking medication dosages before administration to patients.
Medical Assistant
All Care (temp position)
Baltimore , MD
11.2020 - 10.2021
- Covid testing
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Administered rapid tests such as flu and strep test to help clinical staff assess conditions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Centrifuge blood
- Help Physician get culture samples
Phlebotomist
Medstar Good Samaritan Hospital
Baltimore , MD
05.2018 - 01.2020
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Built trust and minimized patient discomfort during phlebotomy procedures.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Coordinated workflow based on stat, schedule, or patients needs.
Phlebotomist Technician
CSL Plasma
Baltimore , MD
01.2017 - 06.2019
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintained clean and fully operational laboratory equipment.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Front Desk/Medical Assistant
Howard park Dental (temp position)
Baltimore, MD
07.2014 - 04.2015
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Handled all office supply ordering including ink cartridges, toner and paper
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Straightened up the waiting room so that it remained neat and organized.
Medical Assistant
Express Urgent Care
Baltimore, MD
01.2012 - 10.2014
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted with technical treatments and entered information within patient records and charts.
Education
Certified Medical Assistant -
Fortis Institute
Baltimore , MD09-2012
Certified Phlebotomist Technician -
Stein Academy
Baltimore , MD10-2011
High School Diploma -
New Spiritual Foundation Christian Academy
Baltimore , MDSkills
- Athena
- Epic
- Stress test
- Assist with nuclear stress test
- Assist with Echo
- Fill prescriptions
- Covid Testing
- Venipuncture and phlebotomy
- HIPAA compliance
- Advanced anatomy knowledge
- Vital sign monitors
- Human anatomy and physiology
- Medical terminology
- Wet prep/STD testing
- Preparing specimens and samples
- First aid
- Data entry
- Diagnostic procedures
- EKG set up and monitoring
- Detail-oriented
- Patient Care
- Patient confidentiality
- Sharps disposal
- Tracking specimens
- Sanitation and sterilization
- Proper storage procedures
- Speaking clearly
- Personal and professional integrity
- Self-discipline
- OR and ER experience
- Injections
- Newborn education
- Team leader
Timeline
Site Coordinator
LabCorp
07.2024 - 11.2024
Site Coordinator
Quest Diagnostics
06.2023 - 07.2024
Medical Assistant
Express Care
09.2021 - 01.2022
Medical Assistant
All Care (temp position)
11.2020 - 10.2021
Phlebotomist
Medstar Good Samaritan Hospital
05.2018 - 01.2020
Phlebotomist Technician
CSL Plasma
01.2017 - 06.2019
Front Desk/Medical Assistant
Howard park Dental (temp position)
07.2014 - 04.2015
Medical Assistant
Express Urgent Care
01.2012 - 10.2014
High School Diploma -
New Spiritual Foundation Christian Academy
Certified Medical Assistant -
Fortis Institute
Certified Phlebotomist Technician -
Stein Academy