Summary
Overview
Work History
Education
Skills
Timeline
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Amber Burke

Elizabethton,TN

Summary

Customer Service Representative with skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing solutions for customers in a fast paced environment while using multiple systems.

Overview

3
3
years of professional experience

Work History

Secretary

D.C. Home Improvements
11.2022 - Current
  • Answered multi-line phone system and greet callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Completed accurate daily report documents, memos and invoices.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Recorded expenses and maintained accounting records.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Developed and updated spreadsheets and databases to track, analyze and report on jobs.

Customer Service Representative

Elwood Staffing
01.2021 - 12.2023
  • Maintained customer satisfaction focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Certification - Phlebotomy

Tennessee College of Applied Technology - Elizabethton
Elizabethton, TN
06.2019

Skills

  • Verbal and Written Communication
  • Multi-Line Phone Systems
  • Administering Payroll
  • Microsoft Office
  • Time Management
  • Keyboarding Skills
  • Customer Relations and Communications
  • Microsoft Word
  • Active Listening
  • Customer Relations
  • Order Fulfillment
  • Microsoft Excel
  • Shipping Procedures Understanding
  • Refund Processing

Timeline

Secretary

D.C. Home Improvements
11.2022 - Current

Customer Service Representative

Elwood Staffing
01.2021 - 12.2023

Certification - Phlebotomy

Tennessee College of Applied Technology - Elizabethton

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