Amber Burkhart
JACKSON,MI
Summary
Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills in Account Manager role. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Account Manager
LJ Ross Associates
01.2017 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for
- improvement and ensure continued success.
- Persistently reached out to customers with past due accounts to recover lost revenue.
- Complied with fair debt practices and regulatory guidelines and kept up with current and changing regulations.
- Maintained high call volume and met demands of each person.
- Achieved successful debt collection results by utilizing negotiation skills and developing payment plans
- Processed payments and applied them to customer accounts.
- Followed strict state, federal, and company regulations during each step of the collection process
Customer Service
Access Point
10.2015 - 05.2016
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Upheld high standards for customer service and led by example.
- Managed high stress situations effectively, while maintaining professionalism under pressure to resolve disputes and conflicts.
- Resolving escalated customer service complaints to maintain customer satisfaction.
Education
High School Diploma -
Jackson High School
Jackson, MI05.1996
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Customer needs assessment
- Relationship building
Timeline
Account Manager
LJ Ross Associates
01.2017 - 10.2024
Customer Service
Access Point
10.2015 - 05.2016
High School Diploma -
Jackson High School
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