Amber Burnett
Summary
Focused Compliance Monitor II with years of expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Analytical and statistical information plays a crucial role in evaluating the effectiveness and impact of SNAP (Supplemental Nutrition Assistance Program) and Medicaid Services. Analyzation of these programs are done on a daily basis to gain valuable insight on the outcome and efficiency. I effectively evaluate the accuracy and consistency of assigned mentees to help maintain data integrity and quality improvement to ensure that mentees are following the organization's guidelines and best practices. The mentee program promotes coordination and implementation strategies related to quality improvement and new organizational performance to achieve desired outcomes.
Overview
10
10
years of professional experience
Work History
Compliance Monitor II, Program Officer, Mentor
Division of Family & Children Services REMOTE
Full-time/Remote, 40hrs/wkly
07.2019 - Current
- Monitors individual activities to collect data on the understanding of SNAP and Medicaid utilization to identify patterns and trends to optimize program delivery and target specific needs required by individual programs that are captured in specific program databases.
- Execute handling multiple projects when needed to better align with organizational objectives in a time sensitive manner while providing continuous evaluation of SNAP and Medicaid program operations as compared with established mission.
- Provide expert analysis and evaluation on second level reviews for eligibility specialists to assist in improving quality ratings by identifying error trends to increase quality improvement in application processing, renewal processing, case management, and customer satisfaction.
- Identifies areas for improvement and implement new processes to enhance overall company quality and performance by developing specific strategies and initiatives aimed at enhancing the quality of SNAP and Medicaid Services.
- Regularly monitor and evaluate new hires to ensure they are on track and achieving desired outcomes by going through the systems used by the organization using video conferencing through Microsoft Teams.
- Share screens with mentees so that both parties can view systems used by the organization simultaneously which allows for real-time collaboration and the ability to review material together.
- Provide constructive feedback to mentees regarding any error or inconsistencies identified along with explaining why certain selections may be incorrect or need improvement, and offer guidance on how to make corrections.
- Document any findings or areas of improvement identified during the review session by creating a summary document to keep track of the mentee's progress and areas where further support is needed.
- Schedule review sessions to continue monitoring the mentee's progress and ensure accuracy and consistency in their field selections which allows continuous improvement and helps the mentee develop the necessary skills and knowledge requires for the role.
ELIGIBILITY SPECIALIST I, II
Division of Family and Children Services
Full-time, 40hrs/wkly
07.2014 - 07.2019
- Conducted interviews with applicants to gather financial and household information to determine eligibility for SNAP and Medicaid based on federal and state guidelines.
- Evaluated and verified applicant's income, assets, expenses, and household composition to provide updated the organization's systems accurately.
- Reviewed and processed submitted documentation, ensuring accuracy and completeness while staying in compliance wand professional development with privacy regulations to maintain client's confidentiality.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Ensured compliance with all applicable laws and regulations governing benefit programs by processing within the Standard of Promptness.
- Provided accurate and clear information to applicants regarding program requirements, rights, and responsibilities by staying up to date on changes in program policies, regulations, procedures, and trainings.
- Participated in training and professional development activities to enhance knowledge and skills which improved resolving issues with clients when addressing their concerns.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Researched case histories, case notes, and other data pertinent to determination of eligibility.
Education
Associate of Science - Medical Office Administration
Herzing University
07.2014
Skills
RESEARCH and ANALYSIS OF PROGRAMS: Operate effectively within programs through integrated systems and web portals to research, interpret, and analyze data related to assigned projects while remaining in compliance with company guidelines
ADMINISTRATIVE SUPPORT: Work closely with case managers and leadership to optimize processes while providing internal support to the Case Record Review Team to increase efficiency, productivity, and accuracy in eligibility determination
MENTORSHIP: Mentorship facilitates personal and professional developments by connecting with new hires for the SNAP and Medicaid program I provide guidance, support, and encouragement to the mentees as they navigate challenges, make decisions, and set goals As a mentee it is my responsibility to help mentors grow, learn, and achieve goals Mentorship empowers mentees to reach their full potential, acquire new skills, and make informed decisions in their personal and professional lives
PROJECT MANAGEMENT: Plans and oversee projects to ensure they are completed in a timely fashion by determining project objectives, predicting resources needed to reach overall goal, and tracking the performance of mentees with excel spreadsheets Gather daily reports to submit to administrators via email
CUSTOMER SERVICE: Interact with clients, leadership, colleagues to address their concerns questions regarding SNAP and Medicaid programs by way of phone, email, or teams
ORAL COMMUNICATION: Showcasing products at vendor events and orally informing the customers of product recommendations Orally explaining the processing time frame of the customized products
WRITTEN COMMUNICATION: Creating important documents and distributing them electronically to administrators detailing day-to-day workload via email
SCHEDULING: Arranges, controls and optimizes work and workloads in a production process to remain in compliance
Timeline
Compliance Monitor II, Program Officer, Mentor
Division of Family & Children Services REMOTE
07.2019 - Current
ELIGIBILITY SPECIALIST I, II
Division of Family and Children Services
07.2014 - 07.2019
Associate of Science - Medical Office Administration
Herzing University
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<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
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