Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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AMBER BURNS

Winston Salem

Summary

Veteran bartender and server with progressive experience in the hospitality industry ranging from casual to high-end establishments. Consistently contributes to dynamic teams at high-volume, fast-paced establishments. Expert mixologist with special knowledge in different spirits, wine and beer. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Overview

10
10
years of professional experience

Work History

Waitress

Six Hundred Degrees
01.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Private Consultant

Prime Investment
04.2019 - 08.2020
  • Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Enter financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Input financial data and produced reports using Excel.

Craft Cocktail Bartender

Eastern Standard
01.2021 - 01.2022
  • Streamlined cocktail preparation processes, resulting in faster service times and improved guest experiences.
  • Grew the establishment''s reputation within the local community by participating in industry networking events and competitions showcasing expertise in craft cocktail creation.
  • Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Enhanced customer satisfaction by creating unique and visually appealing craft cocktails.
  • Trained new bartenders in mixology techniques, product knowledge, and customer service standards, improving overall team performance.
  • Contributed to staff meetings by sharing insights on evolving consumer preferences or opportunities for improvement within the bar operations.

Bar Manager

Rizzo's
07.2020 - 07.2021
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Maintained customer satisfaction with timely table check-ins to assess any possible needs or desires.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Stored food in designated containers and storage areas to increase shelf life, improve bar organization and provide easy access during busy peak service times.
  • Maintained high levels of bar safety by closely monitoring guests' conditions to ensure their safety.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Practice Representative

BRITTIAN CHIROPRACTIC CENTER
06.2015 - 04.2019
  • Established relationships with businesses and organizations in community.
  • Developed and supervised marketing strategies and supervised team to implement them.
  • Prepared and performed patient X-ray's.
  • Verified insurance information for patients' financial responsibilities and aided in administrative and bookkeeping tasks.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures and other physician instructions.
  • Performed variety of therapies on patients, including electric muscle stimulation, tailored exercises and mechanical traction.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating x-ray machine.
  • Oriented and trained new staff on proper procedures and policies.
  • Reduced patient wait time by 50.

Bartender

Mac & Nellies
10.2014 - 04.2015
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Managed up to 150 customers per shift while simultaneously assisting 7 restaurant servers.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

Education

Radiological Technology -

Radiological Technology Certification : X-ray - undefined

NC Board of Chiropractic Examiners
Raleigh, NC
2016

Associate of Applied Science - Medical Office Administration

Forsyth Technical Community College
Winston-salem, NC
2015

Skills

  • Superior attention to detail
  • Bookkeeping
  • Business operations
  • Special events
  • Inventory
  • Marketing strategies
  • Payment processing
  • Team Leadership
  • Training and Development
  • Training and mentoring
  • Mixology expertise
  • Wine and liquor knowledge
  • Team Building
  • Strategic planning
  • Workflow planning
  • Recipes and menu planning
  • Health Codes Compliance
  • Conflict Resolution
  • Dining Room Management
  • Safety awareness

Hobbies

I love the water, the outdoors and extreme sports. I go to the Whitewater Center in Charlotte, NC mostly to enjoy their many outdoor activities. I have always been a singer and many members of my family are also talented singers, song writers and instrumentalist. I am currently learning guitar and piano as well.

Timeline

Waitress

Six Hundred Degrees
01.2022 - Current

Craft Cocktail Bartender

Eastern Standard
01.2021 - 01.2022

Bar Manager

Rizzo's
07.2020 - 07.2021

Private Consultant

Prime Investment
04.2019 - 08.2020

Practice Representative

BRITTIAN CHIROPRACTIC CENTER
06.2015 - 04.2019

Bartender

Mac & Nellies
10.2014 - 04.2015

Radiological Technology -

Radiological Technology Certification : X-ray - undefined

NC Board of Chiropractic Examiners

Associate of Applied Science - Medical Office Administration

Forsyth Technical Community College
AMBER BURNS