Amber Burns
Tucson,AZ
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Project Management position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
Work History
Project Support Specialist
Atrium / Cox
Tucson, AZ
06.2021 - 05.2024
- Identified project needs by reviewing project objectives and schedules.
- Conferred with project personnel to identify and resolve problems.
- Communicated with key stakeholders to determine project requirements and objectives.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed ECRs for Customer Notifications for scheduled outages and company compliance.
- Updated WATTS tasks and scheduled dates for completion.
- Completed CIP Tracking with Oracle to ensure the project financials were resolved on time.
- Completed HLP and UNO tickets for company compliance and request for changes.
Commercial Collections Manager
Stuart-Lippman and Associates
Tucson, AZ
06.2020 - 06.2021
- Oversaw and trained new employees on collection methods, documentation requirements, and performance strategies.
- Developed and improved procedures for the collection of past due amounts.
- Managed daily posting of payments to customer accounts.
- Updated accounts with documentation of interactions and current information.
- Completed investigations of customer accounts and payment histories.
- Reached out to customers to collect outstanding payments via one-time or negotiated installment methods.
- Completed administrative tasks, such as recordkeeping, writing correspondence, and gathering materials.
- Collaborated with legal resources and recovery teams to manage default issues.
- Researched, evaluated, and resolved discrepancies and customer concerns.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
Fiance Manager
JD Byrider
Tucson, AZ
09.2018 - 06.2020
- Approved and qualified applications for financing, closed sales contracts.
- Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
- Made estimates of funds required for short and long-term financial objectives of the organization.
- Promoted finance products to customers and sales force to increase penetration.
- Interacted with internal and external auditors to help complete audits and resolve issues.
- Researched market trends and surveys, and used information to stimulate business and revenue growth.
- Skip traced for unit location and repossession.
- Prepped repossessed units for auction, approved or declined auction offers.
- Outsourced deficiency balances to a contracted attorney for legal action.
Subrogation Collections Specialist
Stuart-Lippman and Associates
Tucson, AZ
05.2017 - 09.2018
- Researched and reviewed information to determine the validity of insurance claims, and contacted companies and customers about decisions.
- Assessed and conducted negotiations, within authority limits, to settle claims.
- Established proof of loss by studying documentation and assembling additional information from outside sources.
- Negotiated one-time settlements or constructed payment plans to satisfy balance.
- Submitted requests for S-10 License Suspension for Uninsured Motorists.
- Attended annual training to keep up to date on state laws and regulations.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
District Area Manager
Tio Rico Te Ayuda Loan Centers
Tucson, AZ
05.2013 - 05.2017
- Coached, developed, and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Oversaw regional and local sales managers and staff.
- Reviewed operational records and reports to project sales and determine profitability.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted market research and reported on competitors.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Led sales planning, development, and account management to grow existing accounts and establish new sales accounts.
- Conducted Store Audits to ensure company compliance
Education
High School Diploma -
Cholla Magnet High School
Tucson, AZ07.1998
Skills
- Computer skills
- Troubleshooting
- Customer service
- Training & development
- Multitasking
- Organizational skills
- Decision-making
Timeline
Project Support Specialist
Atrium / Cox
06.2021 - 05.2024
Commercial Collections Manager
Stuart-Lippman and Associates
06.2020 - 06.2021
Fiance Manager
JD Byrider
09.2018 - 06.2020
Subrogation Collections Specialist
Stuart-Lippman and Associates
05.2017 - 09.2018
District Area Manager
Tio Rico Te Ayuda Loan Centers
05.2013 - 05.2017
High School Diploma -
Cholla Magnet High School