Amber Burns
Brenham,TX
Summary
Certified Medical Assistant/ Phlebotomist with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, managing patient records, drawing blood, and lab specimen processes. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/ Phlebotomist1
Baylor Scott & White Health
01.2017 - Current
- Administered patient assessments and collected vital signs to support clinical evaluations.
- Assisted healthcare providers with examinations, ensuring patient comfort and confidentiality.
- Managed electronic health records, maintaining accuracy, and compliance with regulatory standards.
- Coordinated appointment schedules and patient follow-ups to optimize clinic workflow.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Performed vision and hearing tests.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Prepared and administered medications to alleviate patient symptoms.
- Collect blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintain accurate records of specimens and patient information in electronic health systems.
- Train new phlebotomists on procedures, safety protocols, and best practices for sample collection.
- Demonstrate flexibility in adapting to varying patient needs, including accommodating special requests, or working with individuals who have severe needle anxiety, or unique medical conditions.
- Increase the accuracy of test results by carefully following established procedures for specimen collection and handling.
- Improve patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Ensure proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Maintain a clean and safe work environment by adhering to strict sanitation protocols.
- Consistently meet high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
- Uphold rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures, like glove use and hand hygiene practices.
- Contribute to positive patient experiences by providing clear explanations of the phlebotomy process, and addressing any concerns or questions proactively.
- Facilitate timely diagnosis and treatment by promptly delivering specimens to appropriate departments or external facilities.
- Strengthen interdepartmental communication by effectively collaborating with medical staff to address any concerns or discrepancies in test orders.
- Package and ship specimens to the central lab daily.
- Support optimal patient care by performing venipuncture using various techniques, such as butterfly needles, straight needles, and fingerstick methods.
- Track collected specimens by initialing, dating, and noting the times of collection.
- Complete proper sanitation and cleaning of equipment and work areas between patients.
- Assemble tourniquets, needles, and blood collection devices to prepare work trays.
- Label transfer tubes, and follow exact directions for handling and storing specimens for transport.
- Address questions and concerns to educate patients on the collection process and procedures.
- Stock the phlebotomy cart or carrier with appropriate supplies.
- Centrifuge blood samples, as outlined in clinical protocols.
- Verify proper storage and transportation of specimens to laboratories.
- Protect patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Follow established safety protocols and standards to minimize the risk of infection and injury.
- POC Testing
- Urine specimen collection and Clinitek testing.
- Develop and implement strategies to improve phlebotomy processes.
Home Health Care Provider
Girling Home Health Care
08.2016 - 12.2016
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with medication management, promoting adherence to prescribed regimens.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
- Collaborated with families to address concerns or unmet needs, fostering ongoing communication and collaboration in support of patient wellbeing.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Certified Nursing Assistant/Certified Medication Assistant
Trinity Care Center
01.2002 - 12.2004
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Implemented medication management strategies that reduced errors and enhanced patient care quality.
- Reduced medication errors by diligently verifying patient information before administering any medications.
- Provided critical backup support during staffing shortages or high-volume periods, ensuring consistent quality of service despite challenging circumstances.
- Documented patient information and care activities in electronic health record.
- Turned and repositioned patients to prevent bedsores.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Enhanced patient safety through meticulous monitoring of potential medication interactions and side effects.
- Supported residents' physical, emotional and clinical needs.
- Effectively managed multiple priorities in fast-paced healthcare setting, consistently meeting patient needs while maintaining professional standards.
- Advocated for patients' needs by communicating effectively with families regarding care plans and progress updates.
Pharmacy Technician
Trinity Medical Center
08.1998 - 08.2000
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations and standards.
- Collaborated with pharmacists to verify medication dosages and provide patient counseling.
- Managed inventory levels, ensuring timely restocking of medications and supplies.
- Trained new staff on pharmacy procedures, safety protocols, and customer service best practices.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
Associate of Applied Science - Medical Assistant
The College of Health Care Professions
TX10-2016
Skills
- HIPAA compliance
- Medical terminology
- Multitasking and organization
- Patient care
- Clinical documentation
- Customer service
- Phlebotomy
- Specimens collection and processing
Certification
- CMA - Certified Medical Assistant
- BLS
Timeline
Certified Medical Assistant/ Phlebotomist1
Baylor Scott & White Health
01.2017 - Current
Home Health Care Provider
Girling Home Health Care
08.2016 - 12.2016
Certified Nursing Assistant/Certified Medication Assistant
Trinity Care Center
01.2002 - 12.2004
Pharmacy Technician
Trinity Medical Center
08.1998 - 08.2000
Associate of Applied Science - Medical Assistant
The College of Health Care Professions