Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Burrell

Cornelius,NC

Summary

A dynamic professional proven to be passionate about people and growth, housing a keen drive to set standards and pursue goals, as well as a knack for creative, encouraging and holistic thinking. A sound ability to provide unique customer service though intuitive understanding and a walk alongside leadership mentality.

Overview

12
12
years of professional experience

Work History

Confirmation & Closing Specialist

Legacy Home Remodeling
09.2024 - 03.2025
  • Manage leads through closing process.
  • Follow up with prospects to generate sales and build customer relationships.
  • Diligently manage company scheduling with prospects.
  • Provide detailed notes/updates to ensure exceptional communication for leads.

Concierge & Events

North American Properties
09.2023 - 08.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction, while providing an elevated experience
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Plan and assist with volunteer programs. Utilize Microsoft word, outlook and excel proficiently
  • Ensure special events are planned and executed properly, while maintaining timing and structure
  • Lead daily team huddles for all staff on property

Life/Health Coach

Life Tutors
05.2021 - 06.2022
  • Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
  • Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
  • Maintained records of clients' health progress and compared to health goals.
  • Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.

Hiring & Training Manager

Child Care Staffing Agency
01.2017 - 12.2019
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Identified and broight on new childcare/teaching centers

Server

Basil
01.2013 - 06.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Master of Arts - Professional Counseling

Liberty University
Online
05-2020

Master of Arts - Psychology

Wayne State University
Detroit, MI
05-2007

Skills

  • Outstanding verbal & written communication
  • Exceptional interpersonal & relationship building
  • Sound leadership IQ
  • Ability to learn new systems and tasks quickly
  • Physically active & fit
  • Creative thinking
  • Holistic approach

Timeline

Confirmation & Closing Specialist

Legacy Home Remodeling
09.2024 - 03.2025

Concierge & Events

North American Properties
09.2023 - 08.2024

Life/Health Coach

Life Tutors
05.2021 - 06.2022

Hiring & Training Manager

Child Care Staffing Agency
01.2017 - 12.2019

Server

Basil
01.2013 - 06.2016

Master of Arts - Professional Counseling

Liberty University

Master of Arts - Psychology

Wayne State University

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