Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AMBER BURRELL-VOMACKA

Summary

Customer Service Manager with extensive experience in driving productivity and efficient task completion. Delivered organizational success through effective leadership, strategic planning, and problem-solving skills while fostering collaboration and addressing conflicts. Focused on enhancing team dynamics and operational excellence.

Overview

18
18
years of professional experience

Work History

Executive Team Leader

Target
Round Rock
02.2023 - Current
  • Led and developed teams to enhance sales and guest satisfaction across beauty, tech, entertainment, home goods, baby, and clothing departments.
  • Ensured adherence to brand standards while maximizing sales performance.
  • Guided 4 leaders and over 50 team members to achieve departmental goals.

General Manager

Rue 21
Round Rock
10.2021 - 02.2023

Store Manager

Famous Footwear
Gilroy
03.2017 - 10.2021

Store Manager

Hot Topic Inc
San Mateo
07.2015 - 03.2017
  • Oversaw operations of 3 Hot Topic/Box Lunch locations.
  • Managed all store duties by delegating tasks effectively.
  • Managed customer service, scheduling, inventory control, merchandising, recruiting, hiring, and training.

Store Manager

Zumiez
San Jose
06.2014 - 07.2015
  • Led and delegated all store operations.
  • Managed customer service, scheduling, inventory control, merchandising, recruiting, hiring, training.
  • Traveled to six out-of-state locations for company assignments, facilitating team collaboration.

Store Manager, ASM, Sales

Fredericks
San Jose
06.2008 - 06.2014

Education

Medical Assisting -

Heald College
San Jose, CA

General Education - Medical Office, Medical Assisting

Pioneer High
San Jose, CA

Skills

  • Revenue Growth Strategies
  • Omnichannel Retail Support
  • Retail Space Optimization
  • KPI Tracking & Reporting
  • Operational Efficiency
  • Financial Accountability
  • Payroll & Labor Management
  • Crisis Management
  • Performance Management
  • Cross-Functional Collaboration
  • Team Leadership & Coaching
  • Guest Service Excellence
  • Customer satisfaction
  • Conflict Resolution
  • Customer satisfaction

References

References Available upon request

Timeline

Executive Team Leader

Target
02.2023 - Current

General Manager

Rue 21
10.2021 - 02.2023

Store Manager

Famous Footwear
03.2017 - 10.2021

Store Manager

Hot Topic Inc
07.2015 - 03.2017

Store Manager

Zumiez
06.2014 - 07.2015

Store Manager, ASM, Sales

Fredericks
06.2008 - 06.2014

Medical Assisting -

Heald College

General Education - Medical Office, Medical Assisting

Pioneer High
AMBER BURRELL-VOMACKA