Amber Busenbark
Monroe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Auditor
La-Z-Boy
12.2021 - 04.2024
- Assisted management in identifying potential risks, enabling proactive measures to mitigate losses.
- Increased transparency in the sales process by creating clear documentation and guidelines for all team members.
- Evaluated customer contracts for compliance with company policies and applicable regulations, minimizing risk exposure from non-compliance penalties or litigations.
- Ensured timely completion of all assigned audits by effectively managing workload and prioritizing tasks based on urgency and importance.
- Conducted detailed sales analysis to identify trends and areas for improvement, driving business growth.
- Maintained up-to-date knowledge of industry standards and regulations, ensuring company compliance at all times.
- Reduced audit completion time by optimizing workflow and automating repetitive tasks.
- Participated actively in quarterly and annual audits, ensuring consistency in sales processes across various regions.
- Developed customized reports that provided actionable insights into sales performance and trends.
Pharmacy Technician
Meijer
02.2020 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Medical Receptionist
Family Medical Center Of MI
04.2017 - 11.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Lead Medical Receptionist
Dr. Kanti Shah
11.2010 - 01.2017
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Monroe County Community College
Monroe, MIHigh School Diploma -
Jefferson High School
Monroe, MI2008
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Reminder calls
- Patient Relations
- Medical Billing
- Electronic Medical Records
- Customer Service
Timeline
Sales Auditor
La-Z-Boy
12.2021 - 04.2024
Pharmacy Technician
Meijer
02.2020 - 02.2022
Medical Receptionist
Family Medical Center Of MI
04.2017 - 11.2018
Lead Medical Receptionist
Dr. Kanti Shah
11.2010 - 01.2017
Monroe County Community College
High School Diploma -
Jefferson High School