Summary
Overview
Work History
Education
Skills
Customerservice
References
Leadership Experience
Timeline
Generic

Amber Bush

Columbus,Oh

Summary

Personable customer service candidate committed to providing quality guest experiences seeking a customer service representative position. Positive personality with leadership skills and experience with working in high pressure environments.

Overview

17
17
years of professional experience

Work History

Lead Teacher

Nationwide Children’s Hospital Childcare Center
02.2020 - 10.2024
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

Lead Teacher

North Broadway Children’s Center
01.2013 - 02.2020

•Responsible for designing a creative curriculum that is engaging and developmentally appropriate for toddlers.

• Responsible for observing and assessing children and developing plans that produce growth for each child.

• Responsible for scheduling meetings with parents and conducting parent/teacher conferences.

• Responsible for promoting self-help skills.

Server, Certified Trainer

Olive Garden
01.2010 - 01.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cash Wrap Specialist

Aeropostale
01.2008 - 01.2010
  • Collaborated with sales associates to promote seamless customer experiences from browsing to checkout.
  • Processed returns and exchanges, resolving customer issues promptly and professionally.
  • Balanced multiple payment methods including cash, credit cards, checks, gift cards, and loyalty rewards programs while processing transactions.
  • Maintained a clean and organized cash wrap area for enhanced customer experience.

Education

Associate of Applied Science - Early Childhood Development

Columbus State Community College
Columbus, Ohio
01.2013

Skills

  • Customer Service
  • Project Management
  • Leadership
  • Communication
  • Problem-solving
  • Training and mentoring

Customerservice

Patient and responsive with customers. Proficient in anticipating needs and eliminating potential issues by problem solving instinctively.

References

Available upon request.

Leadership Experience

Successfully led a team in my last two teaching roles. Created lesson plans and objectives to facilitate an organized classroom.

Timeline

Lead Teacher

Nationwide Children’s Hospital Childcare Center
02.2020 - 10.2024

Lead Teacher

North Broadway Children’s Center
01.2013 - 02.2020

Server, Certified Trainer

Olive Garden
01.2010 - 01.2013

Cash Wrap Specialist

Aeropostale
01.2008 - 01.2010

Associate of Applied Science - Early Childhood Development

Columbus State Community College
Amber Bush