Summary
Overview
Work History
Education
Skills
Additional Information
Additional Information
Timeline
Generic

Amber Byrd

Channelview,Texas

Summary

Results-driven Senior Dispatcher and logistics professional with extensive experience in coordinating operations, administrative support, and customer service. Demonstrates a proven ability to manage complex dispatching processes, optimize workflows, and deliver exceptional service while ensuring compliance with safety regulations and company policies. Highly skilled in communication, problem-solving, and team collaboration, utilizing advanced dispatching software, GPS tracking systems, and Microsoft Office Suite to enhance operational efficiency. Adept at leading teams, fostering positive relationships with stakeholders, and maintaining a high standard of accuracy and professionalism. Adaptable, detail-oriented, and equipped with strong leadership and organizational skills to excel in fast-paced, dynamic environments.

Overview

14
14
years of professional experience

Work History

Senior Dispatcher

Suncoast Resources
12.2022 - Current
  • Maintain a high standard of customer service, ensuring delivery expectations are met while optimizing operational efficiency.
  • Plan, schedule, and assign drivers to appropriate locations based on orders, customer requests, and service requirements.
  • Monitor driver schedules to ensure timely arrivals in accordance with customer instructions.
  • Assess priorities and allocate resources strategically to meet operational demands.
  • Communicate clearly and professionally with customers, drivers, supervisors, and team members, providing accurate instructions and updates.
  • Utilize active listening to gather essential information and escalate critical issues as needed.
  • Perform data entry tasks and manage a high volume of incoming and outgoing phone calls.
  • Author program funding proposals to guarantee uninterrupted delivery of services.
  • Manage a team with a diverse array of talents and responsibilities.
  • Produce accurate and timely reporting of program status throughout its life cycle.
  • Collaborate with customers and team members to resolve inquiries, address service issues, and fulfill equipment or service requests.
  • Recruit, hire, and cross-train staff members for various-specific functions and assess employee understanding of associated processes and procedures.
  • Interface directly with vendors and customers on site as needed in order to manage vendor logistics and verify that all customer requirements are met to facilitate maximum customer satisfaction.
  • Support drivers by providing guidance and maintaining clear communication with coworkers regarding daily operations.

Customer Service Representative

Conduent
06.2019 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant - Fueling

Swissport
12.2018 - 12.2022
  • Created and maintained detailed employee records for efficient workforce management.
  • Ensured equipment parts are stocked and available for scheduled preventative maintenance.
  • Originated and maintained the change order log as well as project plans, publications, reports, with a meticulous attention to detail.
  • Formulated and disseminated weekly status reports.
  • Contacted vendors to source proper vehicle parts and obtain competitive pricing.
  • Provided key contributions to team meetings, lunches, and training sessions, including scheduling, participating, drafting meeting minutes with action item lists, and following up on action items.
  • Tracked parts usage for equipment and maintain an accurate inventory system.
  • Monitored warranty repairs and ensure parts are accounted for on Swissport equipment.
  • Oversaw dock operations to confirm that truckers are loaded with the correct cargo.
  • Managed daily administrative task, including answering phone, scheduling, expense reporting, and organizing documents.
  • Communicated with other locations to address errors or provide necessary updates.

Head Telephone Banker

Chase Bank
08.2015 - 12.2018
  • Supported Telephone Banking teams in providing sales and service to consumer clients.
  • Devised and implemented operational strategies that effectively built customer and employee loyalty.
  • Utilized referral and sales skills, product knowledge, and policy understanding to recommend traditional bank services, including loans, products, deposit accounts, and insurance offerings.
  • Researched and analyzed trends in customer marketplaces to develop valuable solutions.
  • Conducted outbound sales, marketing, and call campaigns as assigned to drive client engagement.
  • Performed branch duties such as account opening, closing, and balancing cash and vault transactions.
  • Mentored personnel on management principles, industry practices, and company procedures to drive operational excellence.
  • Addressed customer questions and concerns both by phone and in person, ensuring prompt and effective resolutions.
  • Facilitated connections between customers/clients and the appropriate bank representatives to meet financial goals.
  • Maintain past-due accounts and resolve customer account discrepancies efficiently.

Sales Associate-Automotive

Walmart
06.2011 - 08.2015
  • Welcomed customers, identify their needs, and deliver exceptional customer service
  • Assisted customers with automotive-related inquiries by explaining products, services, and providing expert advice.
  • Applied in-depth knowledge of automotive parts, supplies, and services to meet customer needs effectively.
  • Addressed customer complaints promptly and resolve issues to ensure satisfaction.
  • Received, stocked, and organized automotive merchandise for optimal inventory management.
  • Operated POS systems and other computer programs to process orders and transactions accurately.

Education

Associate Of General Studies -

Texas Southern University
Houston, TX

High School Diploma -

Channelview High School
Channelview, Texas
06.2007

Skills

  • Budget Development
  • Technical Proficiency
  • Operational Efficiency
  • Inventory and Resource Management
  • Banking and Financial Services
  • Safety and Compliance
  • Dispatch Coordination
  • Leadership and Team Management

Additional Information

Technical Proficiencies: Salesforce, PM Net, SAP, Smartlogix, Microsoft Office Suite, Microsoft Access, Adobe Suite

Additional Information

To gain full-time employment with a growing and well-established company with better

opportunities and advancements where I can utilize my Customer Service skills and

professionalism.

Active Listening,Detail Oriented, Self-Motivated, Critical Thinking, Persuasion,

Active Learning, Monitoring, Social Perceptiveness, Time Management, Oral

Comprehension, Speech Clarity, Speech Recognition, Interacting With Computers

Establishing and Maintaining Interpersonal Relationships, Communicating with

Persons Outside Organization, Customer Problem Solving, Resolution, Microsoft

Windows, Excel, CRM Ex., Word, Chat Ex. Slack, Dual Programs Ex.

Access more than one system at a time on 4 monitors

Timeline

Senior Dispatcher

Suncoast Resources
12.2022 - Current

Customer Service Representative

Conduent
06.2019 - 12.2022

Administrative Assistant - Fueling

Swissport
12.2018 - 12.2022

Head Telephone Banker

Chase Bank
08.2015 - 12.2018

Sales Associate-Automotive

Walmart
06.2011 - 08.2015

Associate Of General Studies -

Texas Southern University

High School Diploma -

Channelview High School

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